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  1. Anna

    Resolved Site lost in migration? Error opening site and cPanel - please help.

    The account should now be restored.
  2. Anna

    Resolved Site lost in migration? Error opening site and cPanel - please help.

    Actually if you look at the creation dates, they created a new hosting account on November 29th (there is indeed an older one that was terminated last year though), the account was migrated and has not not been purged, however by the looks the migration did go wrong (I get an error when trying...
  3. Anna

    Resolved Switching to GoDaddy Domain

    You may need to tell the script you have installed that the .com domain should be the assigned domain. Many scripts automatically redirects traffic to the domain it has configured, wordpress for instance does this.
  4. Anna

    Resolved Unable to access Account

    As per my update post in the migration thread from February all accounts were migrated then and any login issues seen after that point would be an indication that something went wrong. There are some backend work left to do which is the main reason the notice is there in the panel still, this...
  5. Anna

    Resolved Site lost in migration? Error opening site and cPanel - please help.

    Between November 28th and May 19th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
  6. Anna

    Resolved Can't sign in after clicking on open cpanel

    There is no hosting account linked with the forum account you are posting from. Could you please let us know under what domain the account is setup? Username or email works too (you can PM me if you do not want to post that information publicly.
  7. Anna

    Resolved Unable to access Account

    Between December 16th and May 21th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
  8. Anna

    Resolved Unable to access Account

    Between December 16th and May 21th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in Mid January...
  9. Anna

    Resolved Switching to GoDaddy Domain

    Have you added the domain in your account, either as a separate domain (using Add New under Account Manager->Domain Setup) or as a domain pointer (found under Account Manager->Domain Pointers)? If you set our name servers, you only need to add it to your account, editing A records on goDaddy is...
  10. Anna

    Resolved Can't access my Cpanel or any back-end

    Since the forum account is not linked with any hosting, and you using cloudflare so I can not check what server your a that way either, could you please tell me under what hosting username, or email address the account is setup? If you do not want to put it publicly you can PM me.
  11. Anna

    Resolved I can no longer log in!

    Could you please try clearing cookies, specifically session cookies relate to x10hosting? There is no apparent reason why the server won't allow you to login, but I'll check with the other admin as well in case they changed something.
  12. Anna

    Resolved SitePad - old editor vs new editor can I export from old and import to new?

    Since the old editor is no longer available there would not really be a way to export as that would technically require the old editor (Site Builder) to be installed (though I am not sure it actually have such setting). If I'm not mistaken however the Site Builder was basically just a WYSIWYG...
  13. Anna

    Resolved I can no longer log in!

    I actually see two issues with your account. The first with the ISP block and the other would be the fact that you did not log into your account for a few months. I have sorted so your account can login despite that flag. Between November 24th and May 23rd you did not login to the account once...
  14. Anna

    Resolved I need to access my FTP, There are files I need

    Alright, closing this up then as you appear to no longer need the assistance.
  15. Anna

    Resolved Upload Plugin Error

    Under the section to switch php version, you can also edit some options (the link to switch to options rather then extension is in the upper right corner of the panel to deal with php version). Under the options section you can set the upload_max_filesize. By default I think it is set to 2 mb...
  16. Anna

    Resolved Web Hosting Account Error!!!

    Between November 12th and yesterday you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid...
  17. Anna

    Resolved The PHP temporary folder is not set in php.ini

    Running echo sys_get_temp_dir(); does give the default temp, which is /tmp This should be enough as the actual ini setting is as far as I can tell optional, introduced in php 5.5. I made a test install on my account on x15 and I was able to install modules without any problem, despite the...
  18. Anna

    Resolved LVE Manager is not available. Please, contact your hoster.

    LVE Manager should now work properly, it does on the admin end of all servers at least.
  19. Anna

    Resolved Server time appears to be off (ahead) by 3 to 4 minutes

    Time is synced on all servers now.
  20. Anna

    Resolved Download of a zip file of directory 'Error'

    That would likely be due to you being close to the max of your disk space, there's not enough space for the compressed file to be stored. Since your account qualifies for an disk space increase I went ahead and gave you more space, you should now be able to compress and download a backup.
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