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  1. Anna

    Resolved ssl setup

    I have removed the expired certificate (it would probably attempt to use the server cert though). The best solution is to make sure that you do not try to run any part of the site on https by default (lot of your links for css etc is set using https so somewhere the system thinks it should be...
  2. Anna

    Resolved An error has occurred forwarding your sign in

    Between November 22nd and May 21st you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
  3. Anna

    Resolved Been a while..

    Right now there's not much that can be done, the account was removed as an inactive account back in 2016. Currently we do not accept any new signups as we are working on some changes to the backend, unfortunately we're a bit short staffed on the development side right now so I can not give an...
  4. Anna

    Resolved Website Problem

    I have now redone the transfer of your account. Please let me know if you see something that isn't working properly.
  5. Anna

    Resolved My site is not pinging

    The DNS has now been corrected. You may need to flush DNS cache or await its natural refresh before the domain works properly though
  6. Anna

    Resolved Unable to access Account

    The envirowa account is the account that you had and that was terminated as inactive after having been suspended for 21 days. envirowa2 is the account you created a few days after that. The previous account is not restorable.
  7. Anna

    Resolved Unable to access Account

    I have redone the transfer from the backup, but it doesn't appear to be anything in public_html of that backup either. I just double checked by extracting the backup archive, and the public_html is indeed empty there as well. Looks like you never uploaded the files back after you created this...
  8. Anna

    Resolved Unable to access Account

    Usernames are not necessarily the same, especially not when the forum account is older then the hosting account (looks like you had a previous hosting account that was removed for inactivity in November last year). If there are files missing that would be an indication that the original...
  9. Anna

    Resolved Can't log in, x10 thinks I'm using a proxy or VPN

    The activity is actually logged even if you get that message (you are technically logged in when it comes up). I made a small change to your account so you should bypass that check seeing as you have had it a few years now.
  10. Anna

    Resolved Website Problem

    By the looks your account didn't transfer properly during the migrations to DirectAdmin. This means I'd need to redo the transfer using our backup from the old server. Have you made any changes inside DirectAdmin after the transfer was done that you need to backup?
  11. Anna

    Resolved Account Removed for inactivity

    That will sadly not be possible in your case, the only account I see in history for this forum account was removed in August last year. The only accounts currently restoreable was removed in March this year during our maintenance and migrations.
  12. Anna

    Resolved Pointing new domain to right folder.

    Domains are always pointed to /home/USER/domains/THE_DOMAIN/ there is no way to change that, and inside that folder there is a folder called public_html, in which you need to put the contents you want it to display. the co.in domain in your account does however not have a valid IP and from what...
  13. Anna

    Resolved Account is not unsuspended

    Yeah, normally you have 21 days to remove a suspension, but since we started migrations in the middle of December, right about the time where your account should have been terminated by the automated system it still lists as suspended although the account itself is actually removed (xo5 does no...
  14. Anna

    Resolved Unable to access Account

    The apache start page does get stuck in cache sometimes, clearing cache or forcing a reload without cache often helps (most browser that means hitting ctrl + f5). Your custom domain works fine for me.
  15. Anna

    Resolved Site lost in migration? Error opening site and cPanel - please help.

    Between November 27th and Maay 26th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
  16. Anna

    Resolved Site lost in migration? Error opening site and cPanel - please help.

    Between November 28th and today you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
  17. Anna

    Resolved Can't sign in after clicking on open cpanel

    I have sent you a PM back. This should be resolved, awaiting user confirmation it works properly.
  18. Anna

    Resolved Site not working

    I have sorted out the DNS for your x10.bz domain. You are correct in assuming that without working DNS you can not redirect though, but now that it should work properly you can do so, you can set it up under "Account Manager"->"Site Redirection"
  19. Anna

    Resolved There is a problem with your request

    There is currently no active hosting account linked with this forum account. If you know you should have an active hosting account, under what domain do you have that? There was a previous account though, which was terminated on December 3rd of last year after having been suspended for 21 days.
  20. Anna

    Resolved My site seems to be missing.

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
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