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  1. Anna

    Resolved Error server dns

    @garrettroyce What is seen in Query may not be correct as they are able to change the default domain in DA, but it will not sync with our lookup right now (I hope it will eventually). @pelletip There has been no changes since the migration regarding IP. Your site works fine for me right now.
  2. Anna

    Resolved Site down and can't sign into directadmin

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  3. Anna

    Resolved Cannot open page because it could not connect to server

    You're gonna have to go to the registrar and sort the name server settings. The name servers are: ns1.x10hosting.com and ns2.x10hosting.com Right now you have the server hostname set as your name server, this is not a valid name server and will thus not work.
  4. Anna

    Resolved Your IP is blacklisted

    I have removed the blacklisting. It is always recommended to login through the SSO panel (main site login).
  5. Anna

    Resolved Account Restoration Request

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  6. Anna

    Resolved "An error has occurred forwarding your sign in."

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  7. Anna

    Resolved I have not been able to get into my cpanel for months.

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  8. Anna

    Resolved Account Restoration Request

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  9. Anna

    Resolved Request a backup from the old server

    The account should now be restored. Let me know if there's something not working properly.
  10. Anna

    Resolved Request a backup from the old server

    I'll start the process for your account, it should take about 20 minutes tops. I'll post back when it is all sorted.
  11. Anna

    Resolved 508 Resource limit reached

    The site should be unblocked automatically, and it does work properly for me at this time. As for the error message on the resource page, this should now be sorted (at least that loads when I checked it). When trying to log into phpMyAdmin, do you get any error, if so what is it?
  12. Anna

    Resolved "Apache is functioning normally" when try to access website

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  13. Anna

    Resolved Request a backup from the old server

    There's not really a easy way to just extract the database backup, the backups available would mean we wipe the current DirectAdmin account and kind of re-do the transfer from the backup package. Have you made any changes inside DirectAdmin that you need to save before I go ahead with this...
  14. Anna

    Resolved Sign in Successful Please standby while transfer you to your web hosting account. An error has occu

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  15. Anna

    Resolved Sign in Successful Please standby while transfer you to your web hosting account. An error has occu

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  16. Anna

    Resolved Unable to access website on Illuminated server

    Have not heard anything from head admin in the past few days, I sent another message to him though.
  17. Anna

    Resolved Unable to Access site or admin

    @garrettroyce unless you have more powers on the forums then I do, what it says in query is not necessarily what it says in the forum account, the emails can be different. I just ask the user rather then try to investigate :) @rhunzinger in theory the password should be the same as you use for...
  18. Anna

    Resolved 404 not found after server migration

    This was due to your .htaccess having been renamed, with the permalink structure in wordpress it is crucial to have the generated .htaccess intact. I renamed it back to .htaccess and now your site works fine, I can load /about/ without problems for instance.
  19. Anna

    Resolved Unable to Access site or admin

    My bad. Should have checked that, though it should also have updated when I ran the restore. Didn't really have a choice since the account was kind of broken anyways, otherwise I'd have waited for the OK. I have corrected the dns, you might need to flush dns cache or await its natural refresh...
  20. Anna

    Resolved x14 Conenction Timed Out

    I have removed the IP block from our firewall. Make sure you enter the correct password in your email client.
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