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  1. Anna

    Resolved Sign in Successful Please standby while transfer you to your web hosting account. An error has occu

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  2. Anna

    Resolved Unable to Access site or admin

    The account has now been restored.
  3. Anna

    Resolved Unable to Access site or admin

    Looks like your account didn't transfer properly, but it was working up until recently due to the fact the old severs was still online. Now that they have been decommissioned this caused your domain to stop working. I'll restore the account from our most recent backup that was taken just before...
  4. Anna

    Resolved SSL Certificate Problems

    I see cloudflare name servers on your .com domain, but not on your .co.uk domain, you may want to double check that if are sure that you set it up for the co.uk domain as well. Looks like the world also see the co.uk domain as using our name servers...
  5. Anna

    Resolved SSL Certificate Problems

    No, to set the domain up with cloudflare you would need to set it up on their site and if you don't already have one you'll need an account there: https://www.cloudflare.com/ Changing the name servers would be done wherever you registered the domain. Unfortunately there is currently no...
  6. Anna

    Resolved SSL Certificate Problems

    The only way that CloudFlare will work to protect your site is by setting it up with their proxy service, which means you'd need to use their name servers, so can only be done on custom domains. If this is about your co.uk domain, it uses our name servers and would thus not be protected by...
  7. Anna

    Resolved Admin Login Error

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  8. Anna

    Resolved No web opens

    The account has been restored, I see your .cf domain is not using our name servers, so you'd need to update it with the proper IP for A record. For your server that is: 198.91.81.13
  9. Anna

    Resolved No web opens

    Looks like your account didn't transfer properly, but it was working up until recently due to the fact the old severs was still online. Now that they have been decommissioned this caused your domain to stop working. I'll restore the account from our most recent backup that was taken just before...
  10. Anna

    Resolved DirectAdmin Backups

    The restore is now completed. I did remember a couple of smaller mods I had to do to your account previously so I did them as well.
  11. Anna

    Resolved DirectAdmin Backups

    Alright, will do that. Should be done in about 15 minutes if all goes as it should.
  12. Anna

    Resolved Unable to access admin

    Actually clicking the button to open cPanel should take you to DirectAdmin. However, there is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our...
  13. Anna

    Resolved DirectAdmin Backups

    According to this post here, a possible solution may be to make sure you are on php version 7.0 https://forum.opencart.com/viewtopic.php?t=187396 It is highly possible that you were on php version 5.6 in the old cPanel account.
  14. Anna

    Resolved DirectAdmin Backups

    Like I said, there's no account level backups, meaning we can not do that (a server backup is available but that can only be used for the whole server in case of a server breakdown). The best I can do is remove your current backup and grab the copy from the old server as it was when your...
  15. Anna

    Resolved My PHP Admin Vanished

    The one in drop downs consistently asked for a user/password, as this caused a lot confusions it was removed. You can find a link that automatically logs you in under MySQL Management
  16. Anna

    Resolved Reset phpMyadmin passoword

    To access phpMyAdmin, please use the link under MySQL Management, that link should log you in automatically once you are logged into DirectAdmin.
  17. Anna

    Resolved Not being able to unsuspend my website

    I have unsuspended your account.
  18. Anna

    Resolved DirectAdmin Backups

    You really don't want your config file to be writable by world, 644 is the most commonly used setting for files. I can't see anything right away, there is however information in the error log that would indicate something is either corrupt in code or that something is missing. I'm not familiar...
  19. Anna

    Resolved I'm unable to access my website

    The account has now been restored from the backup taken when the old servers were taken down. Let me know if there's something not working right.
  20. Anna

    Resolved I'm unable to access my website

    That would likely be due to the domain having pointed to the old server, so any changes you made was on that server and it has now been decommissioned. We did however package up all accounts before it was shut down, using this backup would however mean wiping the current DirectAdmin account and...
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