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  1. Anna

    Resolved DirectAdmin Backups

    Last I heard there was plans to incorporate some backup service to allow users to retrieve their own backups. With everything going on around us though some things has been pushed forward due to constraints of available man hours.
  2. Anna

    Resolved DirectAdmin Backups

    I don't think there's any user accessible backups made right now. Only server wide backups in case of a breakdown, these are not really easy to extract a userbackup from. Also keep in mind that backups are the sole responsibility of the user as per our ToS: I'll have a word with the head...
  3. Anna

    Resolved I'm unable to access my website

    Looks like the DNS for your domains didn't properly update with the migrations, they stopped working when the old servers were decommissioned last week. I have corrected the DNS, you may need to flush dns cache or await its natural refresh.
  4. Anna

    Resolved Can't Connect to FTP

    Glad to hear you got it to work, I'll mark this as resolved then.
  5. Anna

    Resolved 403 Forbidden for addon domain

    I'm sorry to say that neither zapxpay.com or zapxbook.com works. The first is missing its public_html folder completely, the other has it renamed to become invalid. I doubt that you are able to actually create a proper symbolic link as that would as far as I know require access to SSH, please...
  6. Anna

    Resolved Site unavaiable, control panel unavailable

    The site works fine for me as well. As for DirectAdmin, what happens when you try to login? And are you logging in through the account panel which is the recommended method? Your IP is not blocked anywhere.
  7. Anna

    Resolved x10Hosting Affiliate Program Credentials Forgotten

    I'm actually not sure how much it is used. I have zero access to that part though so I'll have to pass it on to head admins. If the email you are using for that is different from the one you have for your hosting account, could you pleas pm me that information?
  8. Anna

    Resolved DNS update required?

    @garrettroyce it is always a good idea to check what name servers they use, he is using ours, which means we need to updated it. @intricated For some reason DNS never updated on your domain during the transfer, I have now corrected this. You may need to flush dns cache or await its natural...
  9. Anna

    Resolved Can't Connect to FTP

    I don't see any reason why you wouldn't be able to connect, but for some reason it would appear that the user/pass is never sent to the server. In my filezilla log, after AUTH TLS, there's a few rows regarding login: Response: 234 AUTH TLS OK. Status: Initierar TLS... Validerar...
  10. Anna

    Resolved Can't Connect to FTP

    the @Domain part is only valid for accounts CREATED in DirectAdmin, the base account, which he is using is always just the username. He's not using sftp, that would be going to port 22 in that case. TLS should absolutely be possible, when using the server hostname. SFTP actually stands for SSH...
  11. Anna

    Resolved Can't Connect to FTP

    Do you have a user and password in the configuration of filezilla, the error message indicates you do not? You will not be able to connect ftp without actually logging into ftp. You can see what the user name is under "Quick FTP" in the account panel, username should be the same as for the...
  12. Anna

    Resolved PHP version - issue with Wordpress

    Yeah, most scripts are good at telling what they need, though not always in a very clear way. Good to hear you got it working, I'll mark this as resolved then, but leave the thread open a couple days in case.
  13. Anna

    Resolved Cpanel problems

    I'll mark this as resolved then. If you need any more assistance don't hesitate to ask :)
  14. Anna

    Resolved 403 Forbidden

    If you intend to use the service here for a site, indeed you can. You do need to add the subdomains to DNS (DNS Management) though and point it to the other service though for it to work. if you for instance would want second.mydomain.com (or www.mydomain.com) to point to IP 127.3.3.87 (not a...
  15. Anna

    Resolved Website Down - Redirected to CloudFlare

    Glad to hear it works for you now.
  16. Anna

    Resolved Website redirection, possible hijack or hack?

    Yeah, always nice with a bit variations. The account restores are a bit easier though, mostly click, copy and run a simple command :)
  17. Anna

    Resolved Site times out, appears to need DNS update

    You're welcome.
  18. Anna

    Resolved Sites can not open...

    You're welcome
  19. Anna

    Resolved Cann´t login into my account

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  20. Anna

    Resolved Cpanel problems

    If you are sure all parts are correctly in place you can delete the content, BUT if this is the domain you have a redirect FROM, you should at least leave the domain up so previous users can find your new address. If this is indeed the same as you redirect from, you can safely leave everything...
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