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  1. Anna

    Resolved Site Down/Timing Out; CPanel Up - All Files Present

    Glad to hear the site is now back to working. I'll leave the thread open a couple more days just in case.
  2. Anna

    Resolved Cpanel problems

    Glad to hear the site is back to working now. As for redirects, the easiest is probably to create it using the option "Site Redirection" in DirectAdmin
  3. Anna

    Resolved Please standby while we transfer you to your web hosting account.

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  4. Anna

    Resolved Cpanel problems

    Not sure what exactly went wrong with your account, I see that you had properly logged into the account panel a few times since migrations was started, but yet I could not locate the account on the actual DirectAdmin server. I grabbed the backup we have from right before the old servers were...
  5. Anna

    Resolved Cann´t login into my account

    The backend has now been updated as well, and you should be able to use the "cPanel" button to reach the new server and DirectAdmin.
  6. Anna

    Resolved Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  7. Anna

    Resolved Can't login to my account

    The account is on the new server, the old ones are decommissioned now.
  8. Anna

    Resolved Cann´t login into my account

    I have placed your account on x15, I can unfortunately not properly update the backend to reflect this, I have however asked admins that can to do it. For now you should be able to login at https://x15.x10hosting.com:2222/ Username should be the same as seen under "Quick FTP" in the account...
  9. Anna

    Resolved Wordpress Admin extremely slooooow...

    Right now it is apparently not an option, as it isn't yet made compatible with the system used to allow switching between versions, but they were expecting that it wouldn't take too much longer before it would be.
  10. Anna

    Resolved Unable to access to my website

    Try clearing cache (or force reload, often ctrl + f5), the apache page can be stubborn sometimes.
  11. Anna

    Resolved Unable to connect to my site or cpanel

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  12. Anna

    Resolved Wordpress Admin extremely slooooow...

    I'll have to take that up with head admins as they are the ones who can install new versions, but I can't see why it wouldn't be possible.
  13. Anna

    Resolved Account restoration

    As I replied on the thread where you asked about this and one other account, you can only have one account. See: https://x10hosting.com/community/threads/unable-to-connecto-to-my-cpanel-or-my-web.207838/
  14. Anna

    Resolved unable to connecto to my cpanel or my web

    Your account should now be restored.
  15. Anna

    Resolved PHP version - issue with Wordpress

    I can understand the confusion with changing php version, but in general you also need to enable the extensions needed. As you can learn from that error message you would at lest need to enable one of the available mySQL related extensions, I'd suggest: mysqli and PDO, PDO_mysqli to start off...
  16. Anna

    Resolved Site Down/Timing Out; CPanel Up - All Files Present

    I believe both problems are related. Your domain did for some reason point to the old server that has now been taken offline, which is why it stopped responding properly. This would also likely be why ads.txt wasn't recognized, it was not located on the server your site was live from. Both...
  17. Anna

    Resolved Unable to log in to c-panel

    There's two option to get it truly secure without having any errors on the site about certificate not matching your domain. The first, and only free option, is to utilize CloudFlares proxy server and their universal SSL certificate, the site will load on https and be secure. The other option...
  18. Anna

    Resolved Unable to access to my website

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
  19. Anna

    Resolved Can't login to my account

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
  20. Anna

    Resolved unable to connecto to my cpanel or my web

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
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