Search results

Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...

The login requirement was never removed during the maintenance period and does not require that you continue to the cPanel either, having logged into the account panel is enough. We have however halted the AUTOMATIC suspension system during the maintenance. The maintenance is not fully...

Glad to hear it works. I'll mark this as resolved, but leave the thread open a couple days just in case.

I will do so. Let us know if you need any further assistance.

I can restore access to one of them as you are only allowed to have one active account at any given time.

Your site loads fine for me, although since you have a redirect to the https version I did get an error, which is expected as that would use the server certificate that doesn't match your domain. Keep in mind that any DNS changes can take a little time to propagate properly, so you may just...

If you had our name severs, that means you were not using a third party name server (A record properly pointed would work, but for full advantage of emails etc having our name servers is often easier). You are correct in what the name servers are. Try login in now please.

Assuming you login through the main login, how your domain is pointed does not matter at all regarding logins (you need to update for the site to work however. I found your IP to be blocked in the firewall, I have removed the block now.

I *think* php version 7.4 is an option on all servers now, you can find that under "Extra Features" -> "Select PHP Version".

The backup has now been restored onto the server and your account should be good to go again Let me know if there's something not looking right. Remember to update A records if you have any domain that use third party name servers (ie cloudflare, registrars or other). The IP for your server is...

Looks like your account didn't transfer properly, but it was working up until recently due to the fact the old severs was still online. Now that they have been decommissioned this caused your domain to stop working. I'll restore the account from our most recent backup that was taken just before...

Alright, I'll handle that information over to head admin as I can not make the proper update to the backend so it correctly lists your server

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

Looks like there was an issue with the DNS for your domain. This is now corrected, you may need to flush dns cache or wait a little for its natural refresh.

I have increased your disk space.

The backup has been applied to your account.

Note that logins to the community is not going to count towards keeping an account active, only logins at https://x10hosting.com/sso/login does count. I'm running the restore now and the account should be good to go in a few minutes.

I don't have an account on that server so can't verify it is server wide or not, I took a peak on the server itself and didn't see anything obvious. The site doesn't appear that slow for me right now though. It may have been a temporary high load on the server though, is it still slow for you?

We have backups, all accounts was packaged into its own archive ready for transfer right before taking the old servers offline. I can use this backup to restore to your account, though this would mean I wipe the current DA account, I assume you didn't do any changes after DNS was updated?

Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...