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  1. Anna

    Resolved parked domain use the same public_html?

    Yes, the option is called Domain Pointer. A Domain pointer is however slightly dumber then a separate domain, you can not configure a pointer for dns, email etc, it will only duplicate what you have on the domain it points to.
  2. Anna

    Resolved Can my free storage be expanded to 1GB?

    Your account does currently not meet all the requirements.
  3. Anna

    Resolved Cannot log into x10 host Cpanel nor FTP

    I'd say judging from the dates, you probably logged into the main panel 3-4 days after pruning happened, but still with a big gap between the logins that made the account count as inactive. Your account should now be restored. I advice you to not rely on email as your sole reminder to login...
  4. Anna

    Resolved Free Host Restore

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
  5. Anna

    Resolved ocnetnetworks.x10.mx down, CPANEL up, Directory contents/site intact

    I have corrected the DNS for your domain. You may need to flush dns cache or await for it to clear on its own. Let us know if you need any further help.
  6. Anna

    Resolved My DNS was just restored, but . . .

    We packaged all the accounts up before taking the old servers offline as a precaution, so I can absolutely use that to "re-transfer" your account. This means the current DirectAdmin account will be removed and replaced with the one restored from our backup, I assume you didn't make any changes...
  7. Anna

    Resolved Error 524

    You also have the incorrect one still, this will confuse lookup as you could end up on either of the IPs as the enduser. Remove the records for 198.98.81.7 that is the old server that is now taken offline. In general, there should only be one IP noted for a domain.
  8. Anna

    Resolved FTP/Control Panel not working

    We have backups. The login requirement was never removed, the only thing we halted was the automated system for suspensions/terminations. The backup I restored was from the termination point, and it should be the most recent, unless something went wrong in the transfer as well, in which case I...
  9. Anna

    Resolved Website down, cpanel up

    As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.11 I see that your .com domain does...
  10. Anna

    Resolved Not secure.

    No, those are needed to be able to receive emails. But you may want to remove the proxy function for stmp and pop depending on if you expect to handle mail through a mail client on your computer (ie click the cloud so it turns gray)
  11. Anna

    Resolved DNS pointing to old servers?

    I have corrected the DNS, you may need to flush dns again or wait a bit for it to clear on its own
  12. Anna

    Resolved Not secure.

    That could be due to server reputation, enabling dkim can help though (if it isn't already), you can find that under email accounts. Once you done so you would need to click on DNS Management, there will be an entry with the name: x._domainkey (or default._domainkey) Take that and its value...
  13. Anna

    Resolved Website/cPanel down

    Sorry for missing this earlier, starting your own thread always makes it easier to keep track of support requests. Yeah, your last login prior to us purging was on November 21st. You're lucky though that the restore is still possible for your account. I'm running the restore now and the...
  14. Anna

    Resolved Not secure.

    If you need to have the site display as secured I would, they also act as a proxy in that case which to some level can speed up page loads (as they would load from the server closest to the end user each time). If you want to be using that you need to be aware that in the event of an IP change...
  15. Anna

    Resolved Not secure.

    Free hosting does not allow for full SSL, you can enable it for your domain, but since that would then use the server certificate it will give an error when viewing the site. If you do not use https you will not get the warning part however, though chrome at least will still let you know it...
  16. Anna

    Resolved Do I have to go through Cloudflare to point my domain to my x10host account?

    Using cloudflare is definitely optional. Our name servers are: ns1.x10hosting.com and ns2.x10hosting.com
  17. Anna

    Resolved Website/cPanel down

    Can you try now?
  18. Anna

    Resolved Website & cPanel Down

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  19. Anna

    Resolved My website has not been working for three days

    As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ The main problem was that the domain still being pointed to the old server for some reason, and it was working up until...
  20. Anna

    Resolved Stuck in Sign in Successful page

    First of all I'd suggest you take a closer look at our ToS I'm sure a restore is possible, but you can only have one account, and I can only do it for the account linked with the forum account you use for support request. I'm running the restore for the one account that is connected with the...
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