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There are many reasons, one of the more common however has proven to be related to php version. If your code uses mysql_connect etc rather then mysqli or PDO, you would need to downgrade to php version 5.6, all accounts are set on php version 7.2 on the new servers as that is its default option...

You're in luck, appears that the last part of cleanup which should happen anytime now, after which restores are not gonna be as easy, hadn't been done. The restore should be done in a few minutes.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Thursday last week, though we extended it a little bit extra. You're lucky though that the restore is still possible for your account. I'm...

Your account have now been submitted for restore and should be done in a few minutes.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. Two weeks ago, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the...

There are no more skins, you have a few layout options and can chose between dark or light mode, but evolution is currently the only available skin.

Those would be headlines only. In the standard layout they are drop downs, in the sidebar meny they are clickable to open the section under them, but on the grid view they are just a name of the section and would in themselves not do anything.

We do not move accounts between free hosting servers, you can always upgrade to premium hosting though, which have a different set of servers.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. Two weeks ago, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not adviced. Two weeks ago, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not adviced. Two weeks ago, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the...

Yes, all accounts were automatically put on php version 7.2 with common extensions enabled. You can change version under "Extra Features". I also noticed that you had every file and folder inside public_html set to 777 (this makes them writable to the world and poses a security risk), so I...

My question about changes was in regards to you mentioning that the default domain showed an old site, which it only would do if you at some point after December made any changes on the wrong server. The old servers are still online for backup purposes. Your custom domain still appears to be...

The default domain, should load properly from the new server. Did you make any changes from an admin panel of your site before you changed the IP of your domain? If so those changes would have been done to the old server, assuming you access the site on the custom domain to make changes. Also...

If you indeed have a premium account you should not be affected by our migrations. I do see that you had a prime account though, prime was paid for yearly, or possibly paid for 3 month at a time, so if you never renewed it, the plan would be expired since long. Prime has not been offered for a...

You might need to clear the cloudflare cache, the default domain does not come with the same error and they should by all logic show the same content.

I see you are using cloudflare for your custom domain, which points to the default domain and should thus show the same content (the default domain works fine), have you updated the DNS on cloudflares site to reflect you are on a new server, with a new IP? The IP of your server is: 198.91.81.15...

Seeing that both your sites utilizes cloudflare cache, they should not be too affected if our servers are temporarily a bit slow, which can happen on free hosting since there's always a possibility someone does something stupid and resources are a bit more limited then on premium hosting. I...

I have added more disk space to your account.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. We never said the requirement was halted, we said automatic suspensions was halted temporarily. Two weeks ago, as part of our maintenance...