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  1. Anna

    SSL Certificate expired

    SSL was never officially supported for free hosting. One or two of the old cPanel servers started issuing certs after SSL had accidentally been turned on during an update before it was noticed by staff however, and I guess those certs possibly renewed themselves afterwards as well. With the...
  2. Anna

    Unable to access my account

    The account was removed in early december after having been suspended for 21 days. Right now there is nothing to reactivate, and since new signups aren't currently accepted all you can do is wait for them to be turned back on. I do not have an eta on that unfortunately, I know some parts of the...
  3. Anna

    Access Forum Board Through Custom Domain URL

    The disk space has been increased
  4. Anna

    Problems with signing up

    You'll have to wait until signups are turned back on, when that will be is something I don't know though, but we hope to have all sorted out in a fairly short timeframe. There are some backend changes that are a bit behind on coding, I'm guessing that is what's holding it up right now, the...
  5. Anna

    Access Forum Board Through Custom Domain URL

    Sorry about that. I will sort it out when I get home from regular work, approximately 5 hours from now.
  6. Anna

    Login OK but can not update website by cpanel or ftp

    Can you try now, there was one little thing that needed to be changed still after it was re-transferred
  7. Anna

    Access Forum Board Through Custom Domain URL

    I just spoke to the admin, he's working through my small list, saying yours would be next to go, so hopefully it will be all sorted in the next 30 minutes ADD: Your account should now be retransferred.
  8. Anna

    I unsuspended my account but when I visit my site it still says I am suspended.

    Your account should now be good to go.
  9. Anna

    Clear caches from hosting.

    I don't quite follow, what folders are you not seeing and where are you expecting them?
  10. Anna

    Having second thoughts.

    Your account should now be good to go. Do note though that DA uses domain pointers instead of Parked Domains. Pointers are fairly dumb domains and cannot have their own email addresses etc, so if you want that you will need to remove the pointer and add the .tk as an extra domain (Account...
  11. Anna

    SSL not working

    From where are they disapearing, I can see a couple .html files in public_html of both your domains right now, in the custom domain with todays date though. Did you do any changes in some way when they did disappear?
  12. Anna

    How can I delete the account I have?

    The domain has now been changed to boltdude.x10host.com
  13. Anna

    Access Forum Board Through Custom Domain URL

    Yeah, I asked him this morning how it went, he said he thought that he had done them all, but by the looks he didn't, I did once again remind the admin in charge. It might be wise to setup a maintenance splash on the site to avoid users interacting with the wrong version of your site, as he...
  14. Anna

    email certificate expired

    I know that one or possibly two servers with cPanel had ssl turned on during an update or something like that which made cPanel hand out free certificates for those servers, it could be that your server was one of them. What are you currently using for settings? Using the server address as host...
  15. Anna

    Cannot acces direct admin since cpanel was migrated

    I did find the problem, looks like your account restored badly to the new server, I have notified admin in charge of migrations.
  16. Anna

    Restore Backup

    The custom domain you have does at this point not point towards our servers, is this something you changed due to the issues? If not that could be the reason for the issues.
  17. Anna

    Restore Backup

    I can let admin with backup access know you would want it restored, doing so will wipe any and all changes you made in DA (currently the backups are in the form of a full transfer package of the account). What are the problems you are having, it may be easy for me to look into and would in that...
  18. Anna

    Website down aircrewvirtual.x10.bz

    We hope to have this sorted for you now, the other admin found an issue with the dkim record for your domain that likely was the cause for it not being set properly on the nameservers. I did flush my dns and your domain worked fine even with new information, I'll re-try it in a while though to...
  19. Anna

    LVE Manager is not available. Please, contact your hoster.

    This should now be sorted out.
  20. Anna

    Increase Disk Space

    Crons would be disabled on a suspended account so there's no need to go in and deactivate anything.
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