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Did you update the IP of the custom domain? If you haven't it would still see the files on the old cPanel server that is actually online for backup purposes still (just not possible to login to cpanel on them as the license is now dead)

I have sent you a PM with some details.

Now I'm confused, are you two the same person? I set the abuse admin on the case to look at how they got access, common ways are vulnerabilities in scripts however.

I cant do much about the threat to leak the database, but I can grab a backup from the old server (old mysql servers are still online for me to access), any changes made after the migrations would be lost in that case unfortunately. I'd advise that you change all passwords regarding your...

Mysql seem to be running fine on your server, what is the exact error message you get, and how are you trying access the database?

Your account have now been sorted out and you should be able to login properly again. I see that you are using cloudflare for your custom domain, don't forget to update at their end with the new IP, which for your server is: 198.91.81.13

Your account has now been re-restored to the new server, and you should now be able to login properly. I noticed that you are using cloudflare for your custom domain, don't forget to update at their end with the new IP for your server, it is 198.91.81.12

What is it you see, and what is it you expect, and on which of your domains? I see your custom domain does not use our nameservers, this means you have to manually update the A record to reflect the new server you are located on. The IP of your server is 198.91.81.12 As for the joomla error...

Can you please try now?

1. @cjptomas80 is correct, default email can not be removed, it is used by the system to send internal messages (you can use it as a normal email as well) 2. Usernames can not be changed, they are tied in with our system in more then one way so changing it in DA would break a lot of other...

I have now manually unsuspended your account.

The 403 forbidden error should now be corrected. The old domain is probably cached somewhere (locally on your computer and/or ISP level) and is currently showing the webservers default page, which is shown for any domain not actively linked to a certain account. The domain is no longer listed...

A backup has been restored for your account. Don't forget to point the domain back to our server.

Sorry about this, unfortunately it looks like there's something that went wrong with the transfer of your account. I have notified staff with proper access to solve it.

No, they don't match anything in the database, they are the criteria that are used to let wordpress connect the database and are only used in the code

Looks like you were missing the public_html folder for the new domain, I sorted that one out for you. All files you want to be accessible by a browser on the web needs to be in that folder

To view the folder content in the browser as a list of files, you would need to create (or edit) a .htaccess file, and add the following line, without quotes: "Options +Indexes" Directorly listing is turned off by default as it is more secure if the world doesn't know what files you have on...

Just to make sure, I see that your custom domain appears to be using cloudflare, have you updated the IP with them to reflect the new server? The IP of your current server is: 198.91.81.12 Was the custom domain previously parked? If so it will now list as a "Domain Pointer" and serve the same...

Looks like your account may have had some issues in the transfer, and the domain still points to the old server. I have alerted admin that can deal with that part about the problem.

Alright, I'll give the go ahead for admin to redo the account, with a bit luck he'll sort it out today (we're in different timezones so might not catch him online before late).