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  1. Anna

    Http error 503 - Backend fetch failed

    I'm a bit at loss, when looking at source, there are some indications that cloudflare are involved in the display of the page, so would seem it may be their end, but hard to know for sure as I'm not really familiar with cloudflare myself. First I thought it could be something generated by the...
  2. Anna

    Unable to Install WordPress

    A new wordpress install would have no issues with the latest version of php, assuming the proper mysql extensions are activated with it.
  3. Anna

    Http error 503 - Backend fetch failed

    I'm fairly certain the problem is with dns (or there is some part of the script you have installed that takes over the foldername with it being part of the internal paths), if you go to https://www.nightearth.com/icons/ there's a whole lot more files present in the list then there is on the...
  4. Anna

    Http error 503 - Backend fetch failed

    Not sure you can really make it an alias as they handle domains diffrently, but with it not being a domain set on the server, the server would not know what content to expect it to show... What do you have in the settings for www. at cloudflares end?
  5. Anna

    Http error 503 - Backend fetch failed

    I don't see that subdomain (static) as being created on your account here at all, so that would be a reason it fails. I see a folder named static in the root for the default domain (which is your x10hosting provided domain), but not in the root for the custom domain. I see no additional...
  6. Anna

    MariaDB version not compatible

    The current version was chosen to match that of the old server to make migrations as easy as possible. An upgrade may be possible, but won't happen until sometime next week at the earliest due to other tasks having a higher priority right now.
  7. Anna

    Can't Create Database?

    From within phpmyadmin you can't create a database, that is common practice on shared hosting (you do not have root level access when logged in). You should however be able to create one from the "Mysql Management" page in DirectAdmin (under account manager), when I login to your account from...
  8. Anna

    Not able to login to X12.x10hosting.com / mysql is not working either

    No usernames would have been changed in any way during the process and most definitely not by our backend coding. The recommended way to connect databases from your script is to have a special user for it which can be created under mysql management, for each database you have. We have code in...
  9. Anna

    MariaDB version not compatible

    I will ask the server admins, but there may be a reason they haven't chosen that version. Free hosting may not always be able to run all types of scripts. I see that a lot of the instructions for it are made with the assumption that you have access through ssh for instance, which you would...
  10. Anna

    Can't access DirectAdmin - x12.x10hosting.com took too long to respond

    The IP you did post the above from is not blocked by the server, and the server itself appears to work fine from my end. Are you attempting to login from a device using a different IP? If so I'd need that IP so I can check if that is blocked.
  11. Anna

    No FTP connection

    What error message do you get? What are the details you are using for the connection (omit password of course)?
  12. Anna

    Email Forwarding

    You can not, that is a limitation of free hosting, it should never have been available under the cPanel servers either. We are aware that apparently it was on one or two of the servers. If you have a forward setup that you need removed we can help with that however.
  13. Anna

    Website Recovery

    Unfotunately not, the account was terminated in early december last year after having been suspended for 21 days. Once terminated there is nothing left to recover.
  14. Anna

    Not able to login to X12.x10hosting.com / mysql is not working either

    There's no block for your account. Migrations are finished, though some backend coding is still being worked on, but that should not affect anyones account at this point. We always recommend using the regular x10hosting.com login as that is the only way that counts towards the inactivity...
  15. Anna

    cPanel down for 2 days now

    With it already expired, you may need to wait for it to be released fully (they may allow it during a grace period to a higher price), but it would be at the place where you bought it in the first place. I don't know who is your registrar.
  16. Anna

    We're removing the suspension now. Please standby and reload the page in 1 minute.

    The account has been unsuspended and should properly work shortly.
  17. Anna

    How to login to phpadmin?

    Glad to hear you are back on track, hopefully it will go pain free forward now.
  18. Anna

    Trying to modify PHP settings

    Should be, I have however alerted admins with the right access to it to be sure.
  19. Anna

    Unable to Install WordPress

    Thats odd, when I login to your account through the admin side, I can now properly see a domain there, while I could not before I made the initial change to the server. What browser are you using? I know that at least internet explorer (which is old) does not work well with DirectAdmin, maybe...
  20. Anna

    Unable to Install WordPress

    This should now be sorted out.
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