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  1. E

    Resolved Media Library problem: videos and images blank and acting strangely

    i am not aware of anyone from our team getting to this but i would assume any cache plugins or maybe local DNS cache was the main cause. Either way glad to hear you are seeing it working!
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    Issue loading site after changing permission.

    Your site may not be loading because you are using 330% of your disk Disk Usage : 1.64 GB / 512 MB This is all coming from your database.
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    Disk Quota Increase

    Hello we see that your service now has less than 75% space
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    Resolved service deletion request

    Hello, I can see your WordPress site loading on our end indicating that the module is loaded at this time now.
  5. E

    Issue loading site after changing permission.

    I would recommend reverting the changes made and also review any .htaccess rules.
  6. E

    Request for Increase Disk Space

    Your disk space is no longer full now. You would need to move the folders and files over to your secondary domain manually via file manager or FTP as the domain name will not work as mentioned above regardless of your space.
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    Resolved IP Blacklisted

    My pleasure!
  8. E

    Resolved Disk Quota Increase

    I have increased your space as requested!
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    Request for Increase Disk Space

    Your WordPress plugin seems to be using a bit of cache files around ~350MB. Can you clear your cache via any plugins so we can review this again? Also note we see you are using a .ga domain that is using all of this space. Note .ga domains are no longer working globally so we would recommend...
  10. E

    Country Code Blocklisted

    We have I think 3 ChatGPT bots that are crawling our site posting random information. It would be nice if they actually had been helpful. We will work on blocking these via .htaccess shortly. Access should now be granted.
  11. E

    Resolved IP Blacklisted

    I have removed this blacklist for you.
  12. E

    Deleted All Directories and Files!

    This should be correct and the only way to resolve this issue. If you remove your domain / change it and then re-add it the service your folders will be properly re-created and linked.
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    SSL

    The domain you are "redirecting / pointing" to is not added to your account here. You can not obtain a valid SSL for any domain that is not hosted with us. The final destination domain - magicfromwherever.com needs to be added to your panel.
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    These credentials do not match our records.

    You are blocked because you seem to be attempting to connect via SSH for some reason. SSH is not allowed on free hosting which includes any SFTP as previously stated. I unblocked your IP.
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    These credentials do not match our records.

    It was more than a few. It was over 13. This is a security measure to prevent anyone from being able to brute into any of our users accounnts.
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    bug from mysqli on wordpress or sitepad

    Can you please attempt to utilize a much newer PHP version like 7.4+?
  17. E

    Site is always going down

    This is going to be a cloudflare related issue connected to our free services. If you require a site to have 99% uptime or other actual uptime SLA and running a company we would highly recommned our premium services that has this attached to it. Furthermore, we can run your site via the...
  18. E

    Is there a minimum plan I can buy to keep current status

    The starter plan we can remove the login requirement. Once you order and set it up we can manually disable as needed.
  19. E

    New SitePad - Cannot Access...

    Sitepad can be easily accessed automatically via Extra features >softaculous> installations > click the login link. This will apply for all software installed via the softaculous plugin. We are also working on our new wiki / guides website that will hopefully help out better in the future.
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    403 Forbidden - Access to this resource on the server is denied!

    Hello, This is caused by your .htaccess file containing custom code to point to a php install that does not exist. I have renamed the .htaccess file and can now see everything loading : http://nokiajavi.tk/phpinfo.php
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