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  1. Anna

    Wordpress Error: FTP Connection Information

    I did dig around in your database and changed the absolute path on a couple places in the table "xx_options", not sure that helps though, but can't hurt to have the correct one listed. Could you try now? With cPanel the path was: /home/USER/public_html now it is...
  2. Anna

    Wordpress Error: FTP Connection Information

    I have dug around on the server, and I can not see anything on file level that would prompt that (all files/folder have correct permissions). Does the issue come up an ALL plugins, or just a specific one? I see one pop up in the error logs which is why I ask.
  3. Anna

    Add domain and email. Help please

    Step 1: Set the nameservers of the domain to ns1.x10hosting.com and ns2.x10hosting.com Step 2: Login to DirectAdmin and add the domain as a new domain under "Account Manager->Domain Setup". Step 3: Copy all wordpress files from "domains/<x10provided_domain>/public_html" to...
  4. Anna

    An error occurred forwarding your sign in.

    I'll set a new password in DirectAdmin for you and send you a PM, once logged in you should change it to a more secure one. Note that this will ONLY change the DirectAdmin password as the password is not syncronized between DirectAdmin and our backend (there's no easy API for it either, but we...
  5. Anna

    My two factor authentication is active - Cannot access my account

    The IP you posted this from is not blocked. There may have been a temporary block though that prevented earlier attempts. Before I go into your account and make any kinds of changes you'd need to post back from the forum account that is actually linked with the hosting, this so we can verify...
  6. Anna

    Website Plagued with Problems

    I have unblocked your IP. For logins directly to DA, you need to be using the username: mffx10mx If you at some point after the migration attempted to update/reset password they will now be mismatched as the password isn't being synced between the systems (and apparently DA does not have an...
  7. Anna

    Updating Pages

    He is using the right domain, we haven't been giving out x10hosting.com addresses for several years, but we do among the options have x10host.com When I go into the server and view the code for that specific file, it does currently have the .com as part of the link, how and where were you...
  8. Anna

    mail() functions stopped working

    This might be related to the issues in your other thread. Let me know if sorting those issues does not help with this.
  9. Anna

    Upgrade disk space

    I have upgraded your diskspace.
  10. Anna

    Email stopped working after migration

    If you by mail.mydomain.com refer to the added domain on your account, I see that you are using cloudflares namesevers. However with the migration to DirectAdmin there is currently no integration in place so you'd need to update the records at their en with the new IP of the server for the...
  11. Anna

    Website stuck in suspension mode?!

    I have unsuspended your account. This is an issue for everyone that was suspended prior to migrations, the system still needs some tweaking for the automatic unsuspensions to work, though annoying for you no doubt it may not have the highest priority on the list of issues to solve right now...
  12. Anna

    inactivity suspension not lifted?

    I'm sorry for missing this, your account has now been sorted as well.
  13. Anna

    Unable to log in to new DirectAdmin

    Your account should now be sorted out according to information I recieved this morning.
  14. Anna

    Subdomains not working

    since you have cloudflare nameservers, did you also make sure that they do have the proper records for those? Since there is no automatic integration you need add any subdomains you create with their nameservers manually
  15. Anna

    Error EEIFTPSError: Connectio failed (error code is 10060)

    Yes, that is correct, cPanel and DirectAdmin handles domains differently. With direct admin all domains you add will get their own public_html (except subdomains), this is, in my opionion, a better way as they will truely be separate domains.
  16. Anna

    My two factor authentication is active - Cannot access my account

    There is no hosting account associated with your forum account, we'll need some information in order to check this for you. What is the domain associated with your account? I just checked in my DA account, and that two-step Authentication does include an instruction to download an Google...
  17. Anna

    email sent from my camera via x10hosting is no longer reliable

    The correct username to use when going directly to DA is: jakenetx I'll reset the password for your DA account (will NOT change forum or SSO login page). We're working on a solution that will always allow logins from the SSO page as right now DA does not sync any password changes with the rest...
  18. Anna

    Wordpress Error: FTP Connection Information

    I have never encountered that either, does it happen on all plugins or just a specfic one? Which of your wordpress installs are you trying to activate plugins on (I saw two folders in your account that has wordpress related files). Would you happen to have any link to suggested solutions you...
  19. Anna

    Error EEIFTPSError: Connectio failed (error code is 10060)

    SSH is not available for free hosting, so trying to connect on that had gotten your IP blocked for failed attempts. I have unblocked your IP so you should be able to login through regular ftp now.
  20. Anna

    This site can’t be reached

    Even if the IP would resolve to the server, it would not work since that subdomain is not listed in your account. The main domain is, though as a pointer (pointer domains can not hold a subdomain on their own). If you want to be able to add a subdomain, and host a site on it with us, you would...
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