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  1. Anna

    Unable to Update Wordpress

    I have increased your diskspace.
  2. Anna

    Error accessing directAdmin (open Cpanel)

    Where were you prompted to change the password? Currently DirectAdmin and SSO login does not sync passwords, so changing password on one of them will not reflect to the other causing the troubles you have (we're working on a solution for that). If you go to https://x13.x10hosting.com and use...
  3. Anna

    403 Forbidden

    Should work now, I updated the permissions for that folder, was 750 and is now 755
  4. Anna

    I cannot login to DirectAdmin

    What are you using as username? DirectAdmin does not accept email addresses for instance (you can see the proper username under "Quick FTP" on the sso page. Are you able to get to directadmin if you go through the sso login on our main page?
  5. Anna

    Missing domain

    I found the last part to sort, there were also a redirect in .htaccess that went from teamstreams.tk to https://www.teamstreams.tk (for that type of redirect you could have omitted the https:// part and just used the www.teamstreams.tk). I changed it to http:// and it now the site loads up for me.
  6. Anna

    Missing domain

    You will need to tell wordpress to not use https (it is not supported on free hosting, and apache doesn't like https without a certificate and thus gives that message) There are a couple options for doing that, see this article for how to do it by editing a file...
  7. Anna

    Missing domain

    I have sorted the domain for you, once you confirm that everything works you can remove the folder "teamstreams.tk_backup" under "domains"
  8. Anna

    Retrieving Files of Suspended Account?

    The only account I can see as having been associated with that forum account was terminated well over a year ago (October 12th 2018). If you are talking about an account that is currently suspended, I'd need to know the details so I can look it up.
  9. Anna

    Website Retrieve Error

    That error tells me you would need to switch to php version 5.6 (mysql_connect is removed starting with version 7.0, and replaced with the more secure mysqli_connect or PDO). You'll find that option under "Extra Features"
  10. Anna

    Missing domain

    What is the domain you are having troubles adding?
  11. Anna

    My site down - Apache is functioning normally message

    It might be well enough if you go into wordpress admin area, go to settings->permalinks and resave those to automatically sort all images and internal links.
  12. Anna

    Any Update on CPanel to DirectAdmin Migration?

    You will need to tell wordpress to not use https (it is not supported on free hosting, and apache doesn't like https without a certificate and thus gives that message) There are a couple options for doing that, see this article for how to do it by editing a file...
  13. Anna

    Apache Functioning Normally NO WORDPRESS

    The redirect should now be removed, you may need to clear browser cache if you still see it.
  14. Anna

    Site down since migration error 500

    Most likely it is due to wrong php version, all accounts were set to version 7.2 with the migration. If you have a script that uses the older mysql_connect command you would need to either update the scripts, or switch php version to 5.6. The function for mysql_ was removed with 7.0 and was...
  15. Anna

    My site down - Apache is functioning normally message

    You will need to tell wordpress to not use https (it is not supported on free hosting, and apache doesn't like https without a certificate and thus gives that message) There are a couple options for doing that, see this article for how to do it by editing a file...
  16. Anna

    My site is still down

    phpBB = A phpscript (a forum in this case) installed in your account, this is what is asking you about updating <- I didn't touch that in any way. php = The serverside program that translates the above srcipt into a website (a forum in this case) <- This is what I changed the version of.
  17. Anna

    Jquery Post Error After Site Migration

    I have no idea what you are trying to do, but port 2222 is the DirectAdmin control panel port, so that fact may have something to do with the error. However, when I follow the path you have written (since I have server access I was able to replace the ***** with actual data), I do not get any...
  18. Anna

    Domain and Email

    You can purchase the domain at any registrar, I'm sure other users of this forum will have suggestions on a good one. Once you have purchased the domain you will need to login to the registrars control panel and update the nameservers for the domain, they should be set to: ns1.x10hosting.com...
  19. Anna

    I can't enter CPanel Error: Cannot read license file

    Yes, otherwise you'll be uploading to the old server.
  20. Anna

    Unable to log in to new DirectAdmin

    The admin in question acckowledged that your account needed redone, I haven't heard back from him though (him and I are on different timezones). I just checked the server and by the looks he didn't make any changes, I get the same error when viewing your account as I did last night.
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