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  1. Anna

    My site is still down

    I see that you are using cloudflare for your domain, did you update the A record there to reflect the new IP that came with the new server? If not, you'd be using your site from the old server. The IP for your server is: 198.91.81.14
  2. Anna

    I can't enter CPanel Error: Cannot read license file

    The emails may go out, but accounts will not be suspended. FTP has never been counting towards keeping the account active, ONLY logins through our mainsite do: https://x10hosting.com/sso/login What host do you have in the ftp client? You are now on a different server, with a different hostname...
  3. Anna

    Post-server migration hosting/domain name issue?

    If you have x10 premium, there was no migration to DirectAdmin, premium users stay on cPanel without any changes. For premium support you have the ticket system within the clients area: https://clients.x10hosting.com/clientarea.php
  4. Anna

    My site is still down

    I suspected that the message you saw came from the script you are using, what I did was change version on the server software that allows phpBB to run in the first place. We never touch the files / folders you have unless needed to get the site running, ie if the files have wrong permissions or...
  5. Anna

    Unable to log in to new DirectAdmin

    There appears to be an issue with your account after the transfer where not all parts got over as they should, I'll alert the proper admin so he can redo it for your account.
  6. Anna

    Changed PW in Direct Admin; Can't get back into it or CPanel

    Your IP had been blocked in the firewall, I have removed the block now.
  7. Anna

    Too many redirects when using SSL

    When you use cloudflare, do NOT set any http->https rewrites in .htaccess, it is even on their own support that it can cause troubles. Especially when using flexible SSL. https://support.cloudflare.com/hc/en-us/articles/115000219871-Troubleshooting-redirect-loop-errors
  8. Anna

    Changed PW in Direct Admin; Can't get back into it or CPanel

    Actually, if you changed the password in DirectAdmin, you will NOT be able to use the automatic login, the passwords are currently not synced between the sso login and directadmin. Do you remember what you changed the password to inside DirectAdmin? If so the login page for your server can be...
  9. Anna

    Suspension stuck at "standby"

    Your account has been unsuspended and it should be good to go momentarily
  10. Anna

    it will not host new files

    How are you uploading? If you do it by ftp, what are you using as host? You are now on a new server, with a new IP, so you need to update the .tk domain with the new server IP, if you haven't already.
  11. Anna

    Control Panel and FTP not working

    Your IP was blocked in the firewall, due to Failed DirectAdmin login. I have unblocked the IP.
  12. Anna

    We're removing the suspension now. Please standby and reload the page in 1 minute.

    I have sorted your account as well.
  13. Anna

    Custom subdomain don't work apache is funcionating normally

    No, mysql can't be accessed remotely (you shouldn't have been able with the cpanel setup either as firewall wouldn't have accepted the port from outside our network).
  14. Anna

    Forwarding email

    Free hosting does not provide email forwarders. If you want to be able to use the forward from your domain supplier, you need to set MX records to match their mail servers otherwise they won't handle mails, if you use our name servers you need to do that in our DNS management, if you use the...
  15. Anna

    Custom subdomain don't work apache is funcionating normally

    You won't be able to have both personal.tk and subdomain.personal.tk linked with your account in any other way than you have right now, if you don't need personal.tk however you could do as you suggest. As far as I can see you have managed to create an info@subdomain.personal.tk, is there...
  16. Anna

    My site is still down

    Php version is set at 5.6, php has never came in those version number so what you see is entirely unrelated to that. Where exactly do you see that prompt to update?
  17. Anna

    Forbidden. You don't have permission to access this resource.

    Yes, that is probably the best course of action. That way your missing files will automatically be replaced with ones that match your install version.
  18. Anna

    Custom subdomain don't work apache is funcionating normally

    In DirectAdmin, under "Account Manager -> Domain Pointers", the .tk domain is already attached to the account. Pointers are however slightly dumb domains and can't hold any email addresses or subdomains. You need to remove it from Domain pointer if you want to be able to create subdomains and...
  19. Anna

    My Wordpress Site Was Deleted

    Great, sounds good.
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