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  1. Anna

    xo6 server migration

    you should be able to login to ftp on xo6, use the server address as hostname to be sure you connect the right server. To my knowledge the old servers are still online I'll let them know that your account appears to not have migrated properly so that they can sort it out
  2. Anna

    My WordPress Website Hasn't Been Working As Well As PhpMyAdmin

    Great. The error that you are getting is that when going from the mysql management area? I'll in that case have a word with the techs with a higher access level to look into sortin that link as well
  3. Anna

    xo5 migrated?

    You'll want to check your email client as I found your IP in the firewall, blocked for too many Failed IMAP login I have unblocked your IP.
  4. Anna

    Stuck on "We're removing your suspension"

    I have manually unsuspended your account.
  5. Anna

    Any information? Is this hosting site over?

    We're still offering hosting, just using DirectAdmin as the managment panel instead of cPanel, your account is migrated over to x13.x10hosting.com
  6. Anna

    DirectAdmin sign in problem

    I can see that you in the .htaccess have some code for that, although most of it marked of as a comment (the # at start of line), would be a matter of finding which option works for the setup on the new server I guess Another suggestion I found when poking around is: AddHandler fcgid-script...
  7. Anna

    Is Server x13 Websites Down?

    Any database, and user, that you create inside directadmin (or cpanel for that matter) would normally have your hosting name as prefix, such as gus_proc
  8. Anna

    Getting 500 Error

    Commonly that means you may need to switch to an older php version, if your script is using mysql_connect for instance it would need to be set at php version 5.6, don't forget to check the functions you expect to be needed. There is also an error file accessible under "System Info & Files"->...
  9. Anna

    Site cannot be reached

    x13 should be back to working order now.
  10. Anna

    Mi Site responds with a 403 Forbidden status

    Your site loads just fine for me right now, are you still having any issues from your end?
  11. Anna

    DirectAdmin sign in problem

    For the first issue, your IP was blocked due to too many failed login attempts, I have now unblocked your IP so you should be able to get to DirectAdmin again. For the second, it is possible that you would need to add a directive to tell the server to parse html as containing php (ie let them...
  12. Anna

    There's a Problem. Unfortunately we were not able to find your hosting account.

    x13 did have some issues which should now be sorted, at least the sites that I did test loaded properly If you look at the bottom of filemanager you should find that it is pagintated, and also that there is an option to change how many files you actually see at a time.
  13. Anna

    What happened to server??

    x13 did have some issues which should now be sorted, at least the sites that I did test loaded properly
  14. Anna

    I can't access cPanel - Site can't be reached

    I found your IP to be blocked in the firewall due to failed login attempts in DirectAdmin. I have unblocked your IP.
  15. Anna

    My WordPress Website Hasn't Been Working As Well As PhpMyAdmin

    DirectAdmin is installed on the server to help you manage your website, so technically it is not installed on your site but rather that your site is installed in the directadmin interface. phpmyadmin should however be sorted for x13 now.
  16. Anna

    IMAP settings for x13.x10hosting.com email

    Roundcube should hopefully be sorted out now, if not let me know. What are you currently using, what errors if any?
  17. Anna

    We're removing the suspension now. Please standby and reload the page in 1 minute.

    I have manually unsuspended your account and it should be back to working order momentarily
  18. Anna

    Missing domain

    If you look in filemanager, under domains, is there a folder with a name corresponding to the domain you want to add? If there is that is what is preventing the domain from being added, the solution is to rename the folder. Once the domain is added you should be able to remove the new, empty...
  19. Anna

    Missing domain

    Ok, then the reason for it to say it exists is likely that the folder for it already is in place, if you'd just rename that to have an extra letter you should be able to add the domain properly. If that still fails, let me know the domain and I'll investigate further.
  20. Anna

    Code changes not showing on frontend.

    Do you change by editing in directadmin, or by uploading on ftp? If the later, are you using your domain or the server as host, if the later have you updated to the new hostname? Do you have a custom domain for which you do not use our nameservers? If so you would need to update at the place...
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