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I did find your IP in the firewall. If you still can't login let me know, there has been a few cases where password has gotten mismatched and thus the sso page sends the wrong password. Also if you go for directadmins serveraddress directly you should use the hosting username (same as here on...

There are a couple ways, one is to edit the database using phpmyadmin, making sure siteurl and home is set with http There are file options as well, as outlined in this article: https://wordpress.org/support/article/changing-the-site-url/ There is no option in the wp_config regarding this by...

I just noticed that you are using Internet Explorer (by the look of the screenshot), and that has been reported to give issues. I did test with my account and I get the same if I user Internet Explorer. Do you have an optional browser to use? I'll see if I can dig up something about the...

There are actually a lot countries we no longer provide service to for various reasons, however being an old user that shouldn't have affected you so I made a small change which should allow you to bypass the restriction. As for database issue, we're aware and it should be sorted shortly

Your database has been restored. I noticed that your site tries to use https with a redirect that appers to originate in wordpress, unfortunatly apache has a "feature" where it refuses https without a valid certificate so you'd need to make sure wordpress responds on http

This is an interesting one. I have access to phpmyadmin for the old servers so it should be an easy one, however I don't see any databases on that server with your name on it. I even checked all servers and not just the one your account was previously on just in case. I'll have to check with the...

We do have full backups. Do you need both files and database or just database (the method for it would differ, if you lack both files and database we'll have to re-apply the migration package and I'd have to escalate it to higher ups for that, if you only need database I can sort that as I have...

If you click the name of the database you should be able to add users (and change password for existing ones if needed) Just got word back from admins that max_allowed_packet has now been increased on the new servers to match the old ones, so it shouldn't be a problem to restore to the correct...

The easiest way right now is probably to login to directadmin, then click on your username in the top right corner and change the password to be the same as you use for the sso login page. Eventually we'll have the systems tied together so the passwords get synced, but it appears that...

I did manage to get a copy up to wp_a database, though I did run into the same issue with max allowed packet. I found the exact row that was causing it so I modified that one. The affected row had to do with favicon. I'll have a word with those with better level of access then me about...

are you able to login if you go directly to https://x13.x10hosting.com:2222 same username as here on the forums, same pass as the main login screen, there has been some cases where passwords have ended up a bit messed, so if that still fails I'll likely have to set a new directly on the server...

If you get authentication problems when going to ftp and directly to the server it would appear that the password somehow got messed up in the transfer. I'll set you a new one on directadmin and send you a PM with details, but you won't be able to use the automatic login for the time being...

To get the file list to show in the webbrowser you would need to alter/create .htaccess to include the following line (no quotes): "Options +Indexes" By default directory listings are turned of due to safety.

If it previously was a parked domain it would have been altered to be a domain pointer. Pointers are however rather "dumb" domains and can't hold email addresses for instance. If you need those part you would need to remove it from pointers, take backups of your files just to be safe before...

I have grabbed an export of your database from the old server and transferred it to your account, it is in your root folder. If you need help restoring it let me know which of your databases you want it restored to.

I can probably get a hold of a database backup, would you happen to know what server you were on before the migrations? As for files, the old servers are online and you should be able to reach it by ftp, just make sure you use the server address as hostname.

Please note that all support requests should come from the linked forum account so we can verify ownership of account (also having two accounts can be subject to suspension as it is a ToS violation). I don't see anything that is wrong with the accounts and the IP (assuming you post from the...

Denied. By the looks you are using the service for filehosting wich is a direct violation of ToS. I can see no actual publicly available website that uses the files in your SR folder. Further more the legal part is at best questionable since recipes (or rather the layout/written instructions)...

Your domain loads up fine for me, is there something that isn't behaving as you expect it to?

I see that you are not using our nameservers for that domain, this means that you will have to update the a records for the domain to reflect the new IP yourself. The IP of your server is: 198.91.81.13