Search results

  1. Anna

    Disk space request

    I have doubled your diskspace. For future support requests, please login with the proper forum account.
  2. Anna

    Disk space request

    Yea, that has been an issue for a while now, but you should still be able to login to the forums with the automatically created forum account that already is linked.
  3. Anna

    Disk space request

    The forum account you are posting from does not have a linked hosting. We can't do anything due to this as there is no way to know which account is even yours. All support requests needs to come from the forum account that was created (and linked) when you set up your hosting account. If you...
  4. Anna

    Domiain change

    You can't change the domain into a third party domain, you would need to set it as parked (alias of current free domain) or addon domain (separate domain operating from its own folder within public_html). Since you ask about changing, the parked option would be what you need to use to achieve...
  5. Anna

    Unmetered disk space?

    We don't jump to unmetered any longer, to combat abuse, but we can increase more then once if needed. However I have doubled the available space for your account. Should you eventually run out of space again you can post another request to once again increase the available space.
  6. Anna

    Seeing old pages...

    There is a server side cache as well, to help reduce load wich is fine when a site is "live" but can be a bit annoying when you're developing and/or making changes and want to see what it looks like. The cache can be turned off from cPanel (the full cpanel x3 theme and not basic) -> Software...
  7. Anna

    SSH Access Request.

    You would need to go premium for ssh, and then it would be a jailed shell with some restrictions still. The only option if you need full and complete access is a VPS.
  8. Anna

    500 Internal Server Error

    You did have the options -Indexes in your .htacess, however having it active is/was not the issue. The issue was that it wasn't on a newline, it was attached on the same line as your last redirect statement, effectively making that statement invalid and thus causeing the issue. The line looked...
  9. Anna

    Disk Space Request

    I have doubled the diskspace for your account.
  10. Anna

    "We're removing the suspension now. Please standby and reload the page in 1 minute." is stuck.

    This should now be sorted out and your account as been unsuspended properly
  11. Anna

    "Unable to find hosting account", but website is still live

    Is this still an issue? The lookupsystem I have access to shows properly an hosting account linked with the forum account you are posting from.
  12. Anna

    "We're removing the suspension now. Please standby and reload the page in 1 minute." is stuck.

    I've contacted server admins as there seem to be some communication issues between the backend system and the actual server right now.
  13. Anna

    Connecting Wamp Server to X10hosting Remote Mysql

    On free hosting that won't be possible, as the servers would block incoming requests to mysql.
  14. Anna

    Access is restricted to your hosting account

    Could you please try now? I made a small adjustement that should solve the issue. The cause is that I can see another, suspended account, that in some ways connect to yours, if you're on a network with shared IP that could be one type of connection for instance.
  15. Anna

    403 Forbidden... I can open it with other ISP. But with my ISP using right shows 403 forbidden. How

    We use some blocklists with the mod_security setup to help prevent spam/illegal activities on sites hosted with us, I don't know exactly what lists we do use however, but I'd guess the one I found your IP on is one of them. I did look your IP (the one you posted on these forums from) up at...
  16. Anna

    Editing the fottor on IPB

    You'd have to ask their support for that, we don't provide support for third party apps here.
  17. Anna

    Any way to get my site back?

    Once an account is deleted there are no backups left to be restored, as the backups pertaining to deleted accounts would be purged from the system to reduce size of the backup archives. It wouldn't really make sense to keep backups of deleted accounts for a prolonged period of time, at most I'd...
  18. Anna

    Sitebuilder email form not working

    Make sure the from address used is one you have created under email accounts, spoofing the sender by letting the user filling out the form using their email as sender email is not allowed and will be blocked by the outgoing mailserver. For easy handling of emails set their email as the reply-to...
  19. Anna

    Banned IP, help please.

    It is likely that mod security is in play here, your IP turned out to be listed on at least one blocklist when checking through https://www.spamhaus.org/lookup/. The good news is the party that have your IP listed does have a self removal tool: https://www.abuseat.org/lookup.cgi
Top