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  1. Anna

    Automatic Account Unsuspension Not Working

    I have given the server a nudge and your account should be good to go shortly.
  2. Anna

    Site does not exist.

    Your site works fine for me, if you still get that it doesnt exist please try clearing your browser and/or dns cache.
  3. Anna

    PHP version

    In the top right corner you should have an option to switch theme, and can then chose to use cpanel x3, which will have that option for you. Basic, the default theme, made to have as little confusion as possible for those that are not familiar with cpanel itself.
  4. Anna

    Account will not unsuspend

    I gave the server a gentle nudge and your account should be good to go momentarily.
  5. Anna

    Need help forwarding registered domain name

    Don't forget to update any script you have to reflect the change as well, I know that some will always show the configured domain regardless of domain used to visit the site (wordpress for instance does this)
  6. Anna

    OSSN Installation Failed

    That is something you probably should check with the developers of the script about, as according to their homepage they have not released any newer version, at least not for the free version. Premium version does not show a date so they might have gone to pay only for further updates.
  7. Anna

    Dedicated IP addresses for e-mail sent by X10hosting mail server?

    I asked one of the staff members on the premium side about this, and it appears you also sent in a question directly to them which he has replied. That said, if someone else comes across this wondering the same, premium hosting does operate on different mailservers from free hosting, but would...
  8. Anna

    Auto installer/cpanel errors

    I'd always recommend manual install if you know how to do it. I have even came across cases where the script developers have more or less refused support for their script when installed through third party such as softaculous. Implications being they may have altered the code to work with the...
  9. Anna

    request: disc space increase

    I have bumped you up to double the initial space.
  10. Anna

    Increase Storage Limit Please

    By the look of your site it is only a display site for your own images, thus this section of the ToS would apply and prevent an upgrade at this time: Personal Image and Video Galleries Personal galleries are limited to 500MB of disk space for images and videos.
  11. Anna

    503 Server error

    I don't have any access to the server in question, so I can't really take credit for sorting it out. All I know is that something (poorly written script likely) were hogging resources and the tech did, as one measure, close up the some processes that looked weird.
  12. Anna

    DNS Propagation

    Have you added the domain in your control panel as addon or parked domain? Appears that the namservers have no knowledge of the domain being in our system.
  13. Anna

    503 Server error

    Each attempt to run a script, even if it ends with an error would still result in an entry process, and the error may actually cause the process to not release the resources properly and timely and thus go to resource limits hit in the end. I did have an issue with too many redirects, but that...
  14. Anna

    503 Server error

    With the help of another admin we have managed to sort the initial error, but as it looks now you have a corrupted/missing table. It might work with repairing the database or you could try restoring it using the Acronis icon found in cPanel
  15. Anna

    Prestashop 1.6 Error when registering or modifying a product

    I'd suggest seeking support with the developer of prestashop, as to me it seem to be an issue with the software rather then the hosting. Perhaps they do require more/other fields to be filled with this version then they did with the older version. I have personally never used prestashop so I...
  16. Anna

    Change subdomain please

    I got the go ahead on the optional way to change, so your domain should now be properly changed. Don't forget to update any scripts you may have to reflect the change.
  17. Anna

    change a domain

    just to verify you want the new domain to be: doij.x10host.com
  18. Anna

    Cpanel error 500

    @Livewire @John Yancey could either of you please take a look at this, I lack needed access to verify serverside what could be wrong?
  19. Anna

    change a domain

    That would be because it can't be a *.x10hosting.com domain as we no longer give those out. There's currently an issue with the tool we use to change domains and making sure they are properly posted cross all systems. There are other ways to actually change it serverside, but that could pose an...
  20. Anna

    Change subdomain please

    Yeah, that's the reason there's no reply here, I noticed shortly after posting that something had gone wrong so I removed the inaccurate post. I'll have to see if I can get a hold of someone higher in the chain then me as the tool we have to change the domain properly cross all systems seem to...
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