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  1. Anna

    Running low on disk space

    There is no hosting account attached with the forum account you are posting from. To recieve any account specific help you would need to use the linked account. If you do not know what forum account is attached to the hosting you can see information when you login to the portal and go to "Get...
  2. Anna

    using my own domain with x10

    To actually get the domain to work with us you would need to first change the name servers (at your registrar) to be ns1.x10hosting.com and ns2.x10hosting.com Once that is done you need to add the domain as either parked or addon domain in your account
  3. Anna

    Ran out of space

    I have doubled your available disk space. I noticed that some of your images, in its original state, is quite large although it doesn't look like you use them at that size on your site (if I just didn't see them my apologies). I would suggest that you do a little bit optimizing and resize to...
  4. Anna

    Inactivity suspension error

    Checking the log I see that you did last log in to the account on December 9, prior to that the most recent login was noted on November 5 and the one before that on October 3. Basically I see them as being roughly once a month and only once per month. Note that loging into any other location...
  5. Anna

    Removed forever?

    As long as the account is under a suspension the files are still there, but if you do not get your account unsuspended within the set time frame (21 days) the files will be permanently removed. Unsuspension can be done from the account portal.
  6. Anna

    Email over quota?

    Actually it is not the specified email account that is over quota per se, it is the overall account that is over quota. All emails as well as any other file all come together when it comes to the overall diskspace usage for the account. A quick look tells me your database is nearly 3 gb in...
  7. Anna

    Geoblocking within the cpanel

    Try now, I made a small change on your account. Exsisting clients, who signed up when we did provide service to their country, should be able to bypass the restriction although we do not accept new accounts from that country at this time.
  8. Anna

    Connecting C# to MySQL database

    Yes, that should work, as long as communication is done on an open port (only the most common, such as port 80 for web, would be open on free hosting), I wouldn't know how to code anything like that however :)
  9. Anna

    Connecting C# to MySQL database

    Free hosting actually blocks remote through firewall, only localhost database connections will work. Unfortunately I'm not sure we can tell cPanel to not show that option though since it is not going to work.
  10. Anna

    Account Suspended

    @Livewire could you take a look? @nrs3 Are you able to submit a appeal from within the account portal? If so that is the preffered way to get this handled. Free hosting don't typically have email support available at all times.
  11. Anna

    Automatic Account Unsuspension Not Working

    I have manually put the unsuspension through. For future reference, it is better to start your own thread then to post on someone elses, even if the issue would be the same. It's easier to miss a post at the end of something already resolved.
  12. Anna

    Site isn't active.

    I see the domain as being: carolsupholstery.x10.mx I have access to admin tools which shows me that domain, and that one works for me. That is also the domain I see as part of your account when I log into it as admin (under domains once you are in cPanel).
  13. Anna

    Site isn't active.

    I see the problem, the domain OP wrote is not the same domain as is actaully attached to his account, I just simply checked in the system and tried the link given to me there rather then the one OP posted. @longbich You might want to check that you are using the right domain when trying to...
  14. Anna

    Requesting SQL Databases

    You'd need to upgrade to preium hosting to increase number of databases. However, you can have more then one script installed to one database. You'd need to use manual installation though rather then the one-click installer in the control panel. Manual installation would allow you to set the...
  15. Anna

    Site isn't active.

    Works fine from my end, and all indications in the system says it is active.
  16. Anna

    You don't have permission to access /manage/insert.php on this server.

    777 is a security risk and will throw an error in most cases. Files should in general have 644 and folders 755 set for their permissions.
  17. Anna

    Request disk space

    There is no jump to unmetered on free, you can however request increase more then once. Further more, using the service for filestorage and letting others store their photos on your account would be a violation to the terms. Each and every photo (any file really) would need to be relevant for...
  18. Anna

    Error uploading images - just started after 1 year using service

    It was a space issue. Since your account is most definitely old enough to qualify and otherwise also meet the requirements for it I have now doubled the available space on your account. This should sort out your current issues.
  19. Anna

    Randomly Having Problems Logging into my Wordpress Dashboard

    To login to the wordpress site you have installed (same applies to any script you install actually), the credentials would be different, and something you set during installation of the script.
  20. Anna

    Automatic Account Unsuspension Not Working

    I have manually pushed the unsuspension of your account, it should be good to go momentarily.
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