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  1. Anna

    cpanel missing when I login

    can you try now? I have done a small change on your account, if it turns to be successful I'll do the same for all that has an issue with cpanel login.
  2. Anna

    Getting Inactivity Warnings

    According to logs the last login prior to today is noted on June 2nd, before that it was logged at May 27th.
  3. Anna

    Unable to use cPanel despite 'succesful' login to x10hosting.com

    Could either of you please try now?
  4. Anna

    Remove DNS entry, please!

    try now, it should be sorted out
  5. Anna

    Account suspended?

    There is no account linked with this forum account. However, once an account is actually removed as the screenshot in your initial post suggests, there is nothing left to access all files are removed with the hosting account
  6. Anna

    Request for Disk Space

    Your account is currently using just below the 50% mark and would therefor not qualify for doubling of diskspace. I did notice that you have some really big image files though, if you don't need the high resolution pictures as they come of the camera I'd suggest that you reduce them before...
  7. Anna

    Request to increase storage

    I have doubled the available space on your account.
  8. Anna

    Account suspended?

    You need to use the portal login at https://x10hosting.com/sso/login Going directly to cPanel won't count, and I'm guessing that is what you have been doing for file uploads as the log doesn't show any logins between may 1st and june 1st
  9. Anna

    Request for disk space

    You do not currently meet all requirements, one of the requirements is that the account is at least 7 days old.
  10. Anna

    Account Has Been Suspended

    Your account doesn't show as being suspended to me, are you still seeing a message about suspension anywhere on your account?
  11. Anna

    Error- in unsuspending account.

    I have manually unsuspended your account, you should be good to go momentarily.
  12. Anna

    server side problem again :( please fix

    This should now be taken care of, right now your site load up for me.
  13. Anna

    Why Won't DNS Update?

    As long as you switched your domain to use only the new hosting companys nameservers (and properly added it to the new host) it will need no further adjustments on your part. Old data is often cached in a bunch of places around internet, at worst it can take as much as 72 hours before it is...
  14. Anna

    How Do I Back Up/Download Current DB?

    The backup of a database is usually a textfile, with commands to insert the relevant data into a new database as needed. I assume you have used the export feature of phpmyadmin?
  15. Anna

    Disk Space Usage Limit increase request

    Right now it looks like partial filehosting (backup perhaps) as you have a complete copy of your homedir located in a folder named "_" (just un underscore). This folder seem irrelevant to your site and makes up for about double the space taken. If the intention is to have a backup, I'd advise...
  16. Anna

    Unable to switch back to x3 theme

    Yeah, I can see why you would have that, there is apparently no forum user associated with your hosting. Your server is one of the ones I do not have direct access to so I had to reach out to another member to sort it out, but you should now be back on x3 theme
  17. Anna

    PhpFox 1.6.21

    It could be that the script is actually too old to recognize the MariaDB replacement properly, that version of MariaDB was released august last year
  18. Anna

    Domain Name Change

    This has been changed for you. Make sure you update any scripts you have to reflect this, as well as any email and/or ftp accounts you have created as they would now have another username based on the new domain.
  19. Anna

    Unable to switch back to x3 theme

    The account you post from is not linked with any hosting, so we have no way to know which account need the changes made. could you please provide infrmation about what account you need this for, preferably by posting back from the linked forum account, domain would work as long as it is one...
  20. Anna

    Error reading from database

    Are you seeing the issue still? The page in the initial post works fine for me right now.
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