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  1. Anna

    Unable to Upload

    cPanel uploads through filemanager should now work properly, it does at least with the test account I have
  2. Anna

    File uploads are not working!

    cPanel uploads through filemanager should now work properly, it does at least with the test account I have
  3. Anna

    Can't upload files to cpanel folder

    cPanel uploads through filemanager should now work properly, it does at least with the test account I have
  4. Anna

    parked domain's

    Under the new cpanel theme (paper latern) you would find them under aliases, which actually describe them better as they are essentially aliases of the main domain
  5. Anna

    Account to be suspended for inactivity but I am quite active

    Only logins to the portal is necessary, logging into the forums are optional. As per the original post however I'm thinking the OP would have an account both with us and a different company. We would not send an email saying we missed them after 3 months. You'd get a couple inactivity warnings...
  6. Anna

    MySQL seems to be down

    Have you tried changing password for the mysql user, and updating the proper row in the configuration file? I see nothing wrong with the mysql database itself so that would be my first guess.
  7. Anna

    Just uploaded my files?

    I see your site just fine right now, is there anything wrong in your end still? If so you might want to try clreaing your browsercache.
  8. Anna

    new Parked domain always redirect to free x10host.com domain

    I'm going to guess you use wordpress? Wordpress, as well as many other cms, does automatically redirect to the domain they have configured inside the settings. So if you installed it before adding the custom domain it would automatically configure for the x10host.com domain. You can change...
  9. Anna

    Fail Login Error: The Encrypt library requires the Mcrypt extension.

    Can you guys please try now? I have confirmed that it is now working on xo7 at least.
  10. Anna

    My account was deleted, I can't use my domains on my new account anymore

    What domain are you trying to add? Without that information we can't do anything.
  11. Anna

    Parked domains

    Premium accounts should allow you to add as many parked domains as you would like, you can check out details at https://x10premium.com/premium-hosting
  12. Anna

    xo5.x10hosting.com is down?

    The server should be back in business again, your site loads fine for me just now anyways.
  13. Anna

    I want to go back to x10x3

    Strange, I had no issues whatsoever to switch yours to Basic on your cPanel.
  14. Anna

    Http error when uploading images

    What is the error message you are getting?
  15. Anna

    Connect to MySQL externally?

    For free hosting, the block is indeed there on firewall level and this will not be altered for free hosting users. Premium hosting would possibly allow remote access, they have in the past. Other than that the ony option is to have a script on the account act as an API for what you need to do.
  16. Anna

    Website takes forever to update in browser

    There is server side cache in place which is why you are seeing this delay. Great for sites once they are done, a bit less so during development. Dynamic pages usually see changes quicker then pages that are typically considered static (a html or css document is most often used for static contents).
  17. Anna

    I want to go back to x10x3

    You'd have to take that up with the cPanel developers, they are the ones that decided to drop support for the old x3 theme, paper lantern is their new default theme and you are all seeing that as a result of our servers having been upgdraded to the latest version of cPanel. I have so far not...
  18. Anna

    SSH should be disable

    Thank you for reporting this, I have sorted it out on the servers now.
  19. Anna

    Cannot Log In Despite Premium Membership

    Premium hosting does not come with a country restriction (or at least it should not to my knowledge), it doesn't use the same login portal as free hosting does (this should have been in an email you got when you upgraded), so if you are going to the free login page that might explain the error...
  20. Anna

    cpanel missing when I login

    Your account is not currently suspended.
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