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  1. Anna

    Support for my website

    Did you upload all files to the folder "public_html"? Only files in that folder will show online.
  2. Anna

    files deleted automatically

    It is in the ToS: File Storage Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over 10MB in size will be automatically removed from...
  3. Anna

    Change Main Domain ?

    You can request to have it changed, but you can't change it yourself. The request must come from the forum account that is linked with the hosting account so we can verify you as the owner. The account you post from now is not linked to any hosting account.
  4. Anna

    Sign-In Directly to cPanel File Manager?

    No, there's no way to login directly to the filemanager area, you might be able to login using the cPanel signin page which would bypass the portal, but the time saved is minimal and it does NOT log you as active. I'd suggest using ftp in your case, as that is the fastest way if you only need...
  5. Anna

    Change e-mail address on account

    You should be able to do it under settings once you have opened cPanel in the control panel at https://x10hosting.com/sso/login Just update "Contact email address" with the new email address and confirm with your current password, and click save. You should then recieve a confirmation email at...
  6. Anna

    Request for unmetered storage please

    That will currently not be possible. The way your site looks right now there's a lot unrelated files as there's no link or evidence that the many .wav files are actually related. Also there has been a policy change, we don't do the unmetered plan anymore, at most we could double the space...
  7. Anna

    Is there any way to request a move from xo4 to xo3 server for an existing free hosting account move

    I would think so if you sort of got it working on one of the free servers, but as I'm not familiar with that script at all I can not say for sure unfortunately. You could try sending a message to those that actually work with the premium hosting and hopefully they have a better idea if it would...
  8. Anna

    Is there any way to request a move from xo4 to xo3 server for an existing free hosting account move

    The accounts won't be moved between servers, and you can not chose which server you'll end up on during signup. Further more you're only allowed one account, so if you have two currently you would need to cancel one to avoid having both suspended. Some things are not meant to be hosted on free...
  9. Anna

    403 Error

    Javascript is not a serverside script, it is executed in the browser only and is depending on if the viewer of the site have javascript on or off in their browsersettings.
  10. Anna

    Increase in disk space please

    I have doubled your available space.
  11. Anna

    Change my Domain name

    The username, and thus the path to your files, can't be changed the same way as a domain is changed. However the only one that would actually see those are you so it doesn't really matter to the visitors of your site. Only way those will change is if you delete the current account and create a...
  12. Anna

    Change my Domain name

    Likely a spammer. I have changed your domain for you, this should be reflected in your control panel shortly. Remember to update any scripts you may have to reflect the change as well. Login username to forum and control panel remains what you had before.
  13. Anna

    Backup files go missing

    Backups are best of use stored offsite and uploaded back if/when needed. Storing the backups on your account would defeat the purpose of a backup I'd say. You can backup your site as much as you want, just not store them on the server, all files over 10mb are removed periodically, when the file...
  14. Anna

    When uploading my site files get deleted, why?

    I did look into the account, and it doesn't currently qualify. The account need to be using at least half of the initial space, there needs to be a working site (doesn't have to be fully completed). Best I can advice is that you upload a portion of your site to make it a functional site that we...
  15. Anna

    CPanel iOS app connection help?

    Is this regarding permium? By the looks your account has been upgraded to premium hosting. If that is the case I can not actually look up on what server your account is located, but the information should be available in the clients area, it should also be the same address as you use for cpanel...
  16. Anna

    Let account get suspended, can't unsuspend.

    I've given the server a bit of a nudge, your account should be good to go shortly.
  17. Anna

    Can't access to cpanel

    Glad you got it sorted out.
  18. Anna

    Can't access to cpanel

    Could your network possibly block port 2083 (the port cPanel uses). It is common for workplaces, schools ect to blog ports that aren't commonly used.
  19. Anna

    mod_security blocking POST request from Mailgun

    @Livewire Could you look into this?
  20. Anna

    Cannot connect FTP via FileZilla

    I don't see any indication that filezilla tries to login, you would need to use your cpanel login (or that of an ftp account you created in the control panel), you can't connect if you don't authenticate yourself. How does your settings look in filezilla? Ofcourse without actually displaying...
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