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  1. Anna

    Request: Unmetered disk space

    As it is now you wouldn't qualify, a directory listing of your files would not be the same as a working website, which is one of the requirements. You're also slightly under half your space on usage, so you do not really meet that requirement either right now. And for the record, your forum...
  2. Anna

    Can't access my website

    @lylex10h the use of myname is a placeholder item and not the users actual domain, (mydomain, mysite etc are used the same way when giving examples for instance). @gaelport what cms do you use, if any? Those are often configured to respond to the domain they are configured for. How to change...
  3. Anna

    PHP 7

    You'll need to click "Switch theme" in the upper right, only the full cpanel theme (cpanel x3) have that option. The basic is a simplified theme with only the most commonly used functions available.
  4. Anna

    ftp host name and other questions

    Going to cpanel direcly is advised from although it may work, as only logins through x10 is counted towards the inactivity timer, failing to login through that for more then 30 days will get your account suspended as being inactive.
  5. Anna

    database connectivity problem

    I'd assume this `u994227601_itsq`.`reservation part should read something like 'itsqksex_sample'.'reservation' given that you put itsqksex_sample as the database in your config you pasted. All databases, and database users, should be prefixed with your cPanel id with us. The point with having...
  6. Anna

    https://x10hosting.com/sso/upgrade - HTTP ERROR 500

    It's been like that for a long time honestly. For now the upgrades are not available, there's discussions about the future of them (what perks should come with prime for instance). You can still sign up for premium hosting by going directly to the premium site: https://x10premium.com/ During...
  7. Anna

    Cannot access R1Soft Backups

    I'll nag the server admins again about it...
  8. Anna

    Request: Unmetered disk space

    All requests regarding changes to the account needs to come from the forum account that is linked, there's no hosting linked to the account you post from, so as it stands right now we have no idea which account is yours to even take a look and review the account for a possible upgrade. If you...
  9. Anna

    I've Maxed Out My 512 MB of Disk Space

    The site doesn't need to be complete, but it needs to be working, and the files on your account needs to be relevant to the part that is working. There's still the 7 days wait time though. Or you could opt for buying premium hosting, that comes unmetered out of the box, if you need that kind...
  10. Anna

    That address is invalid when signing up for hosting account

    You should be able to sign in and then create a new hosting account once already logged into the control panel (base account as well as forum account are still there, just not a cPanel account)
  11. Anna

    Unable to connect to SQL

    SQL_NAME would be the user you created in the controlpanel and assigned to the database, usually in the form of user_dbname.
  12. Anna

    "The email address is not valid" - creating myBB

    Are you sure the email is valid and that you don't have any typos in it? I'm assuming that the board email is gonna be what comes up as sender when you send out emails through the board, such as registrations for instance. To actually get those to work the email needs to be one that you have...
  13. Anna

    why is my website crashed in google chrome no style at all?

    Probably something with cache, if there actually was an issue with the style, it should not have worked in any browser. If it still fails, please try clearing browser cache.
  14. Anna

    Unable to connect to SQL

    For SQL_IP you should have localhost. Having a full weburl won't work in that scenario. Remote mysql is not available at all if that is what you are trying to do, it is blocked on firewall level.
  15. Anna

    I've Maxed Out My 512 MB of Disk Space

    Seeing as your account does qualify for being upgraded to the unmetered plan, I've gone ahead and done so. For reference in case any one else wonders, these are the requirements: 1. Account is at least 7 days old. 2. Account does not in any way violate ToS. 3. Account has a working site.
  16. Anna

    What do you need to do to get the unlimited space as advertised?

    The upgrade isn't automatic. You need to fullfill three requirements: 1. the account needs to be at least 7 days old 2. there has to be a working site that is in par with the ToS (doesn't have to be a completed site, but enough there to warrant the need for an upgrade. 3. The account needs to...
  17. Anna

    HELP! Can't link domain name with wordpress blog on x10hosting

    Step one would be add the domain as parked domain (assuming that wordpress is now installed under the maindomain directly. Once that is done you need to alter the configuration of your wordpress install to reflect that new domain you want to use. See this help page from wordpress on how to...
  18. Anna

    Can't connect CSS to HTML

    The error is within your stylesheet. The dot at the start of your style declarations has to go, it is only used when you us a style class that you made, not the base element. for instance, if you had something like this in the html, you would use a dot that way in the stylesheet: <!DOCTYPE...
  19. Anna

    Can't create new site

    You can have more then one site, just not more then one account. To have more sites you can create an addon domain within cPanel (you can have two addon domains). You would need to acquire the domain you wish to use from a third party though, there's a few places that provide free domains that...
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