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  1. Anna

    "Forbidden"

    Quite possible as I found the IP you are currently posting from listed on one of the spamhaus lists as well as on the stopforumspam list, we do use some blocklists in our measures to help prevent spammers from causing troubles. To get the IP removed from those lists you would need to send the...
  2. Anna

    Typo

    If it is about the free subdomain provided by us, we would have to correct it for you, as you can not change the main domain yourself. Just post back here with what it should have been and we'll sort it as soon as we can.
  3. Anna

    add on domain

    The domain in question is currently parked on another free hosting account with us, we can not simply just remove it from that account.
  4. Anna

    JS and CSS files not applying

    First thing that comes to mind to look at is if the case match on the actual filename and the link for them in your html code. Linux (the OS we run here) is case sensitive, meaning file.html and File.html would be treated as different files altogether, while on windows that isn't case sensitive...
  5. Anna

    May I have more disk space?

    All accounts do have an initial limit, that can be lifted once the account meet the criterias (at leas one week old, using half the initial space allottment and has a legit website that follows the ToS online). When it comes to using the space as a place to offer downloads from, that could be...
  6. Anna

    Increase my web space after 1 mouth HELP

    For free hosting there's actually no guaranteed time to get a reply, further more these forums are the supportchannel to use primarily. Support for the free hosting is done by volunteers on spare time and not all have the required access to view your account in any way, even fewer would receive...
  7. Anna

    website not working

    That domain is not even hosted here (or at least not under the account you post from), the domain needs to be added in control panel as either parked (alias of the main domain) or as an addon domain (separate site). In order to be able to add the domain you need to set the domain to use our...
  8. Anna

    Request: Disk Space Increase

    I have set your account to the unmetered plan, you should see this reflected shortly.
  9. Anna

    Posting problems with forum

    That should still do the trick, but the current cache information needs to time out before the system "see" that you do not want to cache the page. How long ago did you add that to your .htaccess?
  10. Anna

    how do i request unmetered disk space?

    The request process is as simple as opening a thread and asking, in the support forum where you posted this. We then check on the account to see if the user does indeed qualify (both by checking the actual site and by checking the files on the account to see space used etc). I have taken a...
  11. Anna

    Request: Disk Space Increase

    If you can't link with this forum account, then please use the one that is already linked (all hosting accounts do come with a forum account), you should have seen the name of it on the same page as offered linking. All support requests needs to come from the linked account so we can properly...
  12. Anna

    Problems with my Account

    This is only for free accounts. The reason behind is to prevent users for having a "friend" sign up when they themself can't due to being in a restricted country.
  13. Anna

    Problems with my Account

    The way the filter works it sees that the account is created in country A, that means you can only log in from country A, regardless of if the country you try to login from is whitelisted or blacklisted.
  14. Anna

    php.ini configuration

    You're on a shared server, there's no access to php.ini for individual users. If you absolutely need that access, VPS is the only thing we offer that will give you full access to change what you want. You can only change what is available through the tool in cPanel on our shared free hosting...
  15. Anna

    Unable To Add Domain

    The error usually means someone needs to manually clear the doamain from the system, there's two ways it could have gotten stuck 1. an attempt to add it failed but still left some traces on parts of the system or 2. it has been in use on our service before and was not properly removed. We would...
  16. Anna

    multiple accounts

    Each individual is only allowed one hosting account, however you can technically have three sites under one account. One on the main domain, and two on separate addon domains.
  17. Anna

    Want to move a wordpress site

    This can be of help: https://codex.wordpress.org/Moving_WordPress Otherwise it is basically two simple steps: 1. Go into config and change the site address and wordpress address to the NEW address you want to use (it's located under settings -> general 2. Move all files to the root folder...
  18. Anna

    What if I exceed the usable space?

    Then you can ask for having your account upgraded to unmetered and if you meet the following you can have your account bumped to the unmetered diskspace: 1. Account is more then 7 days old (we look at the cPanel account only for age) 2. Already use half the initial space, for legitimate...
  19. Anna

    HTTP 503 Backend fetch failed on all sites on my premium server!

    For all premium support you really should use the ticket system in your clients area, most of the volunteers that help out with free hosting does not have any access to the premium servers and their accounts. That being said, that domain does work fine for me at this time.
  20. Anna

    Help with getting something removed from byethost9.com

    Well, we're not in any way associated with byethost, so you might want to try to contact them rather then us.
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