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  1. Anna

    We're experience trouble processing your sign-in. Please sign-out and try again

    Could you please try now? I've been on chats with the sysadmin and my account is at least back to proper function now.
  2. Anna

    Anyone else getting a login error?

    I see this for my account as well, I have also sent a message to higher up staff that should be able to take a look, have not heard back yet though.
  3. Anna

    Help please !!!

    The domain works fine for me, no odd redirects or anything. If you still see that odd behavior could you please try and clear your browser cache? On a side note, I find the text hard to read on that background, especially when the wood has a bit darker grain behind the text on parts of it.
  4. Anna

    free hosting disk space

    I have upgraded your account to the unmetered plan. Please keep in mind that there are still som limitations outlined by the ToS that apply.
  5. Anna

    Disk space increase request

    I have upgraded your account to the unmetered plan, you should see this reflected shortly in your control panel as well. Your forum account is already linked with your hosting account since you use the account that was automatically created for you during sign up.
  6. Anna

    Connecting to MySQL database

    You might want to switch over to mysqli or PDO for your connection, don't know by heart when it was removed but using mysql_xxx has been depreceted for a while. Simplest is to switch to mysqli_xxx, for most statements it is as easy as just changing mysql_connect to mysqli_connect etc. Some have...
  7. Anna

    Can't open unsuspension appeal page

    The suspension reason has nothing to do with inactivity. I'll see if I can get someone around to clarify for you since the appeal system fails.
  8. Anna

    Ip being blocked by mistake & request of disk space extension

    We did some further digging, and it appears that your wordpress install might be a bit off in settings, all images that exists does so in a multitude of sizes (for one I counted 69 versions), this is going to be a big problem if it is gonna be the case for all future uploads as well. You'll...
  9. Anna

    Ip being blocked by mistake & request of disk space extension

    I'm a bit puzzled as to the purpose of the site, to me it currently looks like it is a demo site for a wordpress theme, although the landing page and domain itself suggests another purpose. Right now the case is that if I'd judge it for the type of site the landing page implies a lot of the...
  10. Anna

    Appeal for Website Suspension

    Nothing in that suspension reason has anything to do with inactivity. As I said in the other thread where you posted it has to do with prohibited scripts. I have asked the abuse compliance officer to take a look at this thread since the appeal fails. In the meantime you might want to check the...
  11. Anna

    My account is suspended for supposedly inactivity...

    The suspension reason I see has nothing to do with high traffic. I see a reason being usage of prohibited scripts.
  12. Anna

    My account is suspended for supposedly inactivity...

    Your account is not suspended for inactivity, the suspension reason should be displayed in your account. However given the reason I can say for certain that it would not be lifted as it is a serious breach of our ToS.
  13. Anna

    What do you need to do to get the unlimited space as advertised?

    We've looked into this and seeing as the map is basically an overlapping image gallery, you'd still be limited by the ToS regarding the space usage cap for personal galleries. Aside from that gamefile hosting is not allowed as per ToS, and this would be borderlining that, eventhough the files...
  14. Anna

    Account Suspended

    @Livewire Could you take a look at this please?
  15. Anna

    Error 500

    Under normal circumstances should public_html be set to 750 permission (has to do with ownership of the folder), while folders within that one should have 755.
  16. Anna

    x10hosting Status Page - What Happened To It?

    Last I heard it was no longer in active use due to the monitoring not being good enough, and management were looking at other options for monitoring and displaying server status.
  17. Anna

    Ip being blocked by mistake & request of disk space extension

    I just spoke to one of the other staff members, they made some adjustments so could you please try to login now and see if it is working for you now?
  18. Anna

    Ip being blocked by mistake & request of disk space extension

    That is unfortunately not my area of expertise, but I have reached out to other staff members that are more familiar with that part of the system.
  19. Anna

    Ip being blocked by mistake & request of disk space extension

    One of the requirements to get upgraded to the unmetered plan is that the hosting account is at least 7 days old, and your hosting account was created today. This means you would currently not meet all requirements right now, but once your account is 7 days old you can post back to request the...
  20. Anna

    Disk Space Request?

    You would not be able to host those files here on a free hosting account due to limitations of the free hosting. This is copied from the terms of service (bold parts by me):
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