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  1. Anna

    Is it able to increase my disk space

    Premium does not have the same restriction as free hosting and would come with unmetered disk space from the start, so yes premium would allow you to use more space for the emails.
  2. Anna

    Is it able to increase my disk space

    With the majority of your diskspace being used up by mail (over 400mb) you are not currently eligible for the free upgrade to an unmetred plam. I would recommend setting up and using a local mail client if you need to keep all emails in the long run, otherwise it may be time to start cleaning...
  3. Anna

    [HELP] Email Services.

    Are you getting any type of error message? If so what does that say?
  4. Anna

    Domain does not Exist

    I get an index of/ page, meaning the domain works but there's nothing uploaded yet. You likely caught it before it went "live", there's usually a small delay before the new domain information propagates over the Internet. If you continue to have issues reaching the domain you may need to clear...
  5. Anna

    xo2 Server down?

    I don't currently see any issues reaching the xo2 server at this time. I can get to the login page properly and the sites I have tested so far all works fine. Are you still seeing an issue? If so on what exact domain are you seeing problems?
  6. Anna

    Switch Theme back to basic

    I just replied your own thread.
  7. Anna

    Need to switch back from cpanel 3x to basic

    You're account should now properly be set on basic.
  8. Anna

    Getting Inactivity Warnings

    Make sure you do login at: https://x10hosting.com/sso/login Logging in directly to cPanel won't count, only when you use the sso portal the login is actually noted to the account.
  9. Anna

    Create New Account With Deleted Email

    It is supposed to work, once signed in the system should let you create a new hosting account under the old email. I'll have to forward this to developers so that they can check what is preventing it from working properly.
  10. Anna

    Error when I tried to import Database

    You would need to create a database first through the control panel and then import the data into it using phpMyAdmin.
  11. Anna

    Says my account was deleted, but I cannot create an account???

    If no one else has taken that domain, and it appears not, you should be able to register it with the new account. There's no way to "reinstate" a deleted account.
  12. Anna

    Am I eligible for unmetered storage?

    Currently you are not eligible for that. One of the requirements are that you use at least half of the initial space, your usage is way lower then that right now. Once you use at least half of the initial space you can make a request and we'll review the account to see if you are then eligible...
  13. Anna

    'Domain Does Not Exist'

    Could be your ISP that has a cache on, or it is the dns cache that throws you off as the catch all server that you would reach when a domain is not yet assigned to an account is on a separate server from the actual accounts. If it is confirmed to work for others, and the domain works for me...
  14. Anna

    Help please - disk space increase request

    Could you please explain further why it is an exact dupblicate of another site, except for the disclaimer saying it is not that other site? The big question I guess is why you need free hosting to develop when it appears to be the exact same as is already live. I would assume the current host...
  15. Anna

    Let account lapse - any way of getting my website back ?

    Once an account is removed from the servers for inactivity (or any other reason), the backups will be removed as well. In reality, there's really no reason to let backups from accounts that no longer exists take up space for any extended period (a day or two they might have been around).
  16. Anna

    Help! I have max out my 512 MB disk space

    I have bumped you to unmetered, you should see this reflected shortly.
  17. Anna

    Server down?

    I have alerted a server admin to the issue so he can look into it
  18. Anna

    Server down?

    I have alerted a server admin to the issue so he can look into it
  19. Anna

    Account Suspension Still Not Lifted After I hit Unsuspend Button for Inactivity

    I do get a wordpress installation on going to your main domain no redirect at all. It is possible that the suspended page got stuck in cache so could you please try clearing browser cache if there's still an issue (on a windows computer holding [ctrl] and hitting [f5] to reload often does the...
  20. Anna

    "Forbidden"

    Should clear up automatically, though might be a bit delay, I'm not involved in that part myself, but if I'm not mistaken the lists are queried regularly (though might be cached for a period of time) and thus our records are updated regularly.
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