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You're only allowed to have one hosting account, and I see one active account that is associated with that email address, so you would not be able go create another one from our main page. You say you can access cPanel but not being able to login to the main page (which would actually take you...

Looks to me like the space is used as a personal gallery, as per ToS personal galleries are limited to using 500 mb of space for images and videos, your account does not at this state qualify for an upgrade. At this point from what I can see your images is what is taking up the majority of...

I'd assume you can login using the form to the right of your page. I'm not familiar with Joomla though (it is a third party script and not something x10 supports beyond making sure it can run on the server). During setup you would have filled in the information you need to login as...

Appears that the unsuspension failed to unlock mysql on your account, this should now be sorted and your site works from my end at least. Our apologies for the inconvenience.

The purpose of addon domains is to be able to add a domain you already own, such as mysite.com, as a separate site on your account. A subdomain is actually used to partition of the site, often you would see it being used to add a forum, a blog etc and give those their own URL. As an example one...

@Livewire is this something you are able to look into?

To delete an existing subdomain, just go to the subdomains sections of cPanel and you should see the option right next to the listing of the subdomain you want to remove. Depending on how you try to create a website on the domain the system might actually try to create it for you (error message...

For premium accounts, which is what you have, there may be a possibility that the staff will open the required port, likely bound to an IP as well though, for you if you as through a ticket (most that read these forums do not have access to that side things).

The account need to be at least 7 days old before you would be eligible for an upgrade. Further more you would also need to be using at least half of the initial allotted space.

The sub domains we offer as free domains for our hosting services are not possible to transfer to another hosting service, they are not the same as when you buy a domain at a registrar, they are offered as a courtesy to be used with our services.

I have upgraded your account to the unmetered option. This should be reflected shortly in your controlpanel if it hasn't already.

I have given the server a gentle kick and put through the unsuspension manually. The account should be good to go momentarily

The forum account you post from does not have a linked hosting account. All requests must come from the acccount that is linked with the hosting account you ask about. If you do not know what the linked account is, login to the account, click support and then visit forums, this should tell you...

Seeing as that domain is not currently hosted here, and the x10 provided domain redirect to that domain we can not upgrade your account as of now. We need be able to see the actual, working, site that is hosted with us to verify contents. That said, it is enough to post one request, it can take...

The host should be xo1.x10hosting.com. You seem to have the number zero instead of the letter o at in the servername. Alternatively, you should be able to use your own domain as the host.

The way your account appears right now is that there's a lot of files that doesn't seem to relate to your site at all. Keep in mind that we are not here for filehosting purposes. That said, usage for the actual site I found would qualify you alone, so I have upgraded your account to unmetered...

I have set you up for the unmetered plan, you should see this reflected in your account shortly. Keep in mind that there are still some space restrictions as outlined in the Terms of Service, if you haven't read through that yet I suggest that you do.

Premium hosting allows for a lot more flexibility then free hosting does. As far as I know, the scenarios you mention in your post would be possible with premium. As for sending mass emails that of course needs to follow the rules for bulk email sending (you can read about that at...

I have upgraded your account to the unmetered option, you should see this reflected shortly. Keep in mind that there are still some restrictions as outlined in the ToS, check through that if you haven't already.

There's no hosting account attached to the forum account you are posting from. The request would need to come from the linked account. If you don't know what the linked forum account is, login to your account at https://x10hosting.com/sso/login, then once you are logged into cPanelclick...