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  1. Anna

    HTTP ERROR 500 (HELP)

    For issues with a premium account you should send in a ticket through the client area of the premium hosting, very few regulars on this forum would have access to check on accounts located on the premium servers.
  2. Anna

    Unable to sign into my account (can only remember username)

    Yes, terminated is indeed worse then suspended, it means everything is deleted from the servers. Unfortunately we can not provide service to all countries at this time, which means a lot countries are restricted from signing up together with proxy/vpn services as those would allow users to...
  3. Anna

    Unable to sign into my account (can only remember username)

    There's no hosting account currently linked with your forum account, and seeing as the last time I see a successfull login is from May, the hosting has since been terminated for being inactive. Part of the requirement is to login at least once every 30 days to keep the account active. The email...
  4. Anna

    Please could I get umlimited upload?

    You do not currently qualify, apart from the account being too young there's a couple other things as well. For one, the account appears to be msotly used for filestorage seeing as there's a lot images that doesn't seem to be linked on your site anywhere (images located in the folder VWT25)...
  5. Anna

    Running out of disk space

    As far as I know there's no way to merge two accounts. The other account (dutchy100169) is just a plain forum account, with no link to any hosting, so what you could do is just set a dummy email on that, through the forums, and then change the one on this account (debo) through the control panel...
  6. Anna

    Running out of disk space

    The forum account that you post through is not linked to any hosting account. If you log into your account, you can see what forum account is linked -> click support, then on that page go to "visit forums", this will show the currently attached forum account as well as give an option to link...
  7. Anna

    Website Down Due To Host

    The redirect likely comes from wordpress, it will automatically redirect all incoming requests to the domain that was used during setup (or later configured in site URL). I did a quick check before you removed the parked domain, and my conclusions match those of essellar, everything on our...
  8. Anna

    How do I change my main domain?

    Only admins can change the main domain, and it can not be set to a custom domain, we only allow the main domain to be one of the free domains we provide. Any custom domains needs to be added as parked (alias of the main domain) or an addon domain (which provides the option to add it as a second...
  9. Anna

    Change my Main Domain

    The main domain must be of that type. You are free to set any custom domains as parked (alias of the main domain) or addon domain (separate site, with the root being something like /public_html/addon_domain/) If you have the other domain added in your account, the redirect handler in cpanel...
  10. Anna

    Website Down

    I see your site as being up and operational at this time, are you still having problems reaching your site?
  11. Anna

    website down - please help!

    I see your site as being up and operational at this time, are you still having problems reaching your site?
  12. Anna

    Change my Main Domain

    The domain change has been put into the system, please note that there may take a little while before it is fully operational due to dns propagation time. Your new main domain is set to etze.pcriot.com as requested.
  13. Anna

    Change my Main Domain

    I can absolutely help out with this. @cjptomas80 As essellar pointed out above, the rules have changed so that the main domain must be one of the free subdomains we offer up. So if you just let me know what domain you want (assuming it is available) I'll sort that out for you.
  14. Anna

    Why i can's sign in?

    There is no hosting account linked with the forum account you are posting from, looks like there was one that has been terminated for being inactivte though, the logs I have access does not say when it was done however. Unfortunately since we do not currently provide service in Pakistan (among...
  15. Anna

    Website still temporarily suspended even after reset

    Your account is currently not suspended, and your site works fine for my end (on your main domain). Are you seeing something different? It may have been the suspended page was in your local cache, or the unsuspension just was a little delayed.
  16. Anna

    Change Free Subdomain

    I have changed the domain for you, please note that you may need to update any scripts you have installed to reflect this. Also keep in mind that there may be a short delay before the domain is visible throughout the Internet
  17. Anna

    Automatic removal of account suspension due to inactivity failed

    I have sorted this out for you. The quick and easy fix was to apply a new suspension (system half unsuspended your account only) and then properly get the account unsuspended, you'll see notices about that but can disregard them completely.
  18. Anna

    Parked domain added but always redirect to my main.x10host.com

    I'm a wordpress user as well, the setting you want to look at and update to reflect your personal domain are located at "Settings->General" The options to look at are "WordPress Address (URL)" and "Site Address (URL)". Typically you would want both to be configured with the domain you wish for...
  19. Anna

    Parked domain added but always redirect to my main.x10host.com

    That would likelye be due to a setting in any script you have installed, many of them automatically redirects users to the domain they are configured to use. Under settings there should be an option to configure the URL for the site, where it is located varies a bit between scripts.
  20. Anna

    Own domain

    Yes, you can use your own domain. You'd need to set it as either parked (alias of the x10 subdomain) or addon domain (separate site). See this guide for more information about how: https://x10hosting.com/support/domains/add-domain-name
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