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  1. Anna

    Request for unmetered disk space.

    Since the hosting account is not yet at least 7 days old, you do not at this time qualify. Doesn't matter if the client account is older, we check the requirements versus the active hosting account only. The requirements may seem aribitrary to you, but they were thought through by management...
  2. Anna

    Question ?

    There's no automatic increase. If your account would meet all requirements, you can ask for the increase. Once you done so, an admin will verify that you meet the requirements, and if you do the limits will be increased. Note though that it will not be instant, since support is done by...
  3. Anna

    Allowing external IP to connect to MySQL Database

    Yes, paid hosting should have that feature enabled and working. If you want to double check you can contact those that work with premium hosting using the form located at: https://x10premium.com/contact-us
  4. Anna

    Allowing external IP to connect to MySQL Database

    Remote mySQL, both inbound and outbound, is actually blocked on firewall level, so despite it being available as an option in cPanel (due to it not being removable through settings), it is not going to work with free hosting.
  5. Anna

    I'm Running out of disk space :)

    I have set your account for unmetered, you should see the changes reflected shortly. Keep in mind though that given the nature of the site, this rule from ToS does still apply (as do other space limitations of course):
  6. Anna

    Is X03 Down ?

    According to dot.tk that domain is currently available to be registered by anyone, I'd assume that has something to do with it not being reachable. Your main domain however works just fine.
  7. Anna

    cPanel "Visit Community" link is broken/outdated

    Thank you for reporting this, I have forwarded the information to the developers.
  8. Anna

    Cant change cpanel theme

    I have set your account back to the default, basic, theme. When you want to upgrade to paid hosting in the future there will be an option to have the current account transferred, all you need to do tick the option that says "Include Migration of an x10Hosting Free Account" and fill in the...
  9. Anna

    My domain is not working..

    Odd, it doesn't do that for me. If anything, there would be a redirect set, possibly something done in settings if you use a CMS if some kind for rendering the site
  10. Anna

    My domain is not working..

    Are you trying to reach it by using https protocol? If so the error would come up due to the domain not having a valid SSL certificate, which would at this time also not be an option on free hosting. domain works fine when I go to http://war-dogz.com
  11. Anna

    MySQL Server issue

    Actually, the status page does not currently show any data regarding our services at all. It was deemed not to work as well as it should so management is looking at alternatives that hopefully will work better to show the correct information.
  12. Anna

    MySQL database error

    I just spoke to one of the server managers, they are aware and working on resolving the issues with mySQL right now. There's currently no eta on when it will be completely back online.
  13. Anna

    The MySQL server is currently offline.

    I just spoke to one of the server managers, they are aware and working on resolving the issues with mySQL right now. There's currently no eta on when it will be completely back online.
  14. Anna

    MySQL Server issue

    I just spoke to one of the server managers, they are aware and working on resolving the issues with mySQL right now. There's currently no eta on when it will be completely back online.
  15. Anna

    Error: Database connection failed

    For the record, free hosting support is handled by volunteers that do this on their spare time (alongside school and/or work for instance). This means that it can take a bit to get an answer to questions regarding free hosting and any issues that arises. I spoke to one of the server managers...
  16. Anna

    More than one site

    You can add separate sites as addon domains (you would need to acquire the domains from a third party though).
  17. Anna

    Unable to Add Domain (Parked) - DNS Settings Updated on Domain Host

    Doing a lookup on that domain shows that it has four name servers set, none of them ours. Please double check with your registrar that the settings are properly saved, and make sure the domain only have our nameservers set.
  18. Anna

    Unable to add parked domain

    Have you changed the name servers at your registrar and set the domain to use our namesevers? That step is a requirement for free hosting to verify domain ownership. Note that you need to replace existing ones, not just add ours to the list. Our nameservers are: ns1.x10hosting.com...
  19. Anna

    HTTP 503 Backend fetch failed

    Your site works fine for me right now. Are you still having troubles? If so could you please describe what is happening when you access your site?
  20. Anna

    HTTP 503 Backend fetch failed

    Management is looking into this right now.
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