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  1. Anna

    Request to change my main domain.

    Yes, premium hosting would allow for having a personal domain as the main domain.
  2. Anna

    Unsuspend button did not work (free account Suspended for inactivity)

    I've pushed the unsuspension through from my end, your account should be good to go momentarily.
  3. Anna

    Is there a way to reach site index page through IP address?

    The reason IP won't work is that the IP is shared among all users on the server, this means all domains (URL) that is used on any account have the same IP, so using the IP alone the server have no idea what content you expect and just responds with the defaultpage. This is normal behavior for...
  4. Anna

    Parked domain only works sometimes...

    The main reason it is a hit and miss is likely the fact that you have a couple more nameservers then ours set (checking the maindomain arcadia.me.uk). If you absolutely need to have the other two as well (for the main domain and/or other subdomains), you would need to add the subdomain at the...
  5. Anna

    Fatal error linking new forum account to new hosting account

    @Bryon Perhaps you can take a look? @sperko Unfortunately this is an issue not many have access to check, so it may take some time before it is looked into.
  6. Anna

    Suspension not lifted yet

    I've sorted the unsuspension manually, your account should be good to go momentarily.
  7. Anna

    Expiration

    The account is yours to keep as long as you like, all you have to do is make sure you abide by the ToS, I suggest reading it carefully if you haven't done so yet. Keep in mind that you need to login to the account at least once every 30 days to keep it active, failing to do so will result in an...
  8. Anna

    Changing login email address

    They are still automatically generated, however if I'm not mistaken they are based on the domain you use for your hosting at this time rather then the email. Only way to change forum name is to create a separate forum account, you should also be able to link another existing forum account to...
  9. Anna

    Suspension appeal form errors out

    @Livewire could you perhaps look into this?
  10. Anna

    Addon domain URL

    On free hosting you can get unmetered (not quite the same as unlimited but essentially the same for the end user) disk space if needed, as long as you meet the requirements to be eligible for it. 1. Hosting account must be at least 7 days old 2. Hosting account must be in par with ToS 3. At...
  11. Anna

    Addon domain URL

    It is possible that the redirect is caused by a setting in any cms/forum ect you have installed, wordpress for instance creates a redirect to the domain used during installation, so to use it on another domain settings need to be updated accordingly. To be able to troubleshoot further it would...
  12. Anna

    Prestashop Localhost to x10hosting mysql phpmyadmin

    The db server should be set as localhost. _DB_USER_ and _DB_PASSWD_ would not change because you import a backup, but they do need to match what you have used when creating the database here on the server. Note that under databases in control panel you have the option to create a user and add...
  13. Anna

    Hello people!

    Hello and welcome to this community. As you already noticed there's not that high of an activity level here, especially not in the offtopic area. The community is mainly a place to seek help and advice for those that use our free hosting service. That said, you are more then welcome to hang...
  14. Anna

    Request to delete my forum account

    Each hosting and forum account are linked to a "client account" on the system, removing the hosting account still leaves the client and forum account, but you should be able to login to that account and create a new, linked, hosting account. Using your email as username should allow you to...
  15. Anna

    my website has been suspended

    Neither of those domains are currently in use. If you had the accounts and they got suspended, they would likely have been terminated for inactivity, which happens if they are left suspended for more then 21 days. It is a requirement that you do login the your account at least once every 30...
  16. Anna

    Request for more disk space

    There are a few requirements you need to meet before being able to get that upgrade, one being that the account is at least 7 days old, yours is newly created so you would not be eligible for the upgrade now. The other requirements are that the account is in par with ToS and that there is a...
  17. Anna

    Domain Does Not Exist

    It could be that your ISP has some kind of cache on their end that prevents you from seeing the site properly. I can confirm it works fine for me.
  18. Anna

    Incredibly slow site. Will premium membership fix?

    It should help to upgrade to premium hosting. Premium have far less accounts sharing the resources available on each server, so your account should in theory be able to use more resources when loading the page(s). Premium hosting also offers an uptime guarantee (SLA), and is less prone to...
  19. Anna

    Report Abuse

    On our mainpage, at the bottom there's a link to the form for contacting us and sending an abuse report. https://x10hosting.com/contact-us/report-abuse
  20. Anna

    parked domain not working

    Right after you park a domain there is often a short delay (dns propagation) before it works properly, if you by any chance visit the domain while propagation hasn't completed for your area of the world the faulty page can be stuck in cache for a bit. If it still doesn't work, please let us...
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