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  1. Anna

    Unmetered Hosting Upgrade

    Please login to the forum account that is attached to your hosting, it is the same as your cPanel username, and post back here so we can verify you are actually the account owner. If you are unsure what that user name is (password is the same as for your portal) you should be able to get to...
  2. Anna

    Error: 421 Home Directory not available - aborting

    @Skizzerz @Dead-i Perhaps you can look into this? @ytsuki Please post back in this thread from the account that is attached to the domain so we can verify you as the account holder before we do any changes on the account. You should be able to login to the forums with the same username and...
  3. Anna

    My website now shows someone else's page.

    Did you actually have the x10.mx as an addon domain, is that what you are saying? If so it would look like it somehow got detached from your account and someone else signed up for it as their main domain. As mentioned I do not have server access so can't check much other then some basic...
  4. Anna

    I have a little concern

    Free hosting always have its downsides, paid hosting will be more stable in the long run. That being said, as long as you maintain, and properly update, your site there would be little to no risk of ending up with a blank screen (that is often an indication of a scripting error that is...
  5. Anna

    Website not appearing.

    Normally the domain starts working instantly, but there can be a short delay due to propagation time. Having visited the domain before it fully propagated would have left you with that message, clearing browser cache and possibly dns cache would probably have solved it. However, seeing as you...
  6. Anna

    my wordpress files directly to my main page

    This may be of help: https://codex.wordpress.org/Moving_WordPress Scroll down to the section about "Moving Directories On Your Existing Server". In short you would need to update the configuration of wordpress to reflect the change, once that is done you move all files into the root of the...
  7. Anna

    My website now shows someone else's page.

    I did check a bit, I don't really have any server access, but the domain you are questioning about is not the domain that relates to the account you actually post from. Also, the details I can access about that domain indicates it was created yesterday. When was the last time you logged into...
  8. Anna

    Getting files from a suspended account

    Short answer, no. With a permanent suspension there's no way to get access to anything on the account.
  9. Anna

    CSS problem

    While you are doing development you might want to disable the Varnish Cache for your files, you can read up about how at: http://x10hosting.com/support/general/varnish-cache
  10. Anna

    Account Suspension

    You stand a better chance of actually getting it sorted if you do post from the account in question. You should be able to login to these forums using the same username as you specified above, with the same password as you login to your portal. If we can't verify you are the actual owner, we...
  11. Anna

    hello everyone i cannot link my css stylesheet to index.html

    Remove the /public_html/ from your links. Assuming index.html is directly in the public_html folder, and the VanguardFound.html file is in /public_html/html/ the link you should be using is: <a href="./html/VanguardFund.html">Learn about Vanguard Fund </a> where ./ indicates the point where...
  12. Anna

    hello everyone i cannot link my css stylesheet to index.html

    Every file and folder related to your website needs to be inside the public_html folder. From the looks of the picture you posted most of your files are located outside of that folder, which is why they do not work properly, they are not web accessible. Also it is important to keep in mind...
  13. Anna

    good evening

    It may be opened in the future, there's no way to tell when though.
  14. Anna

    Unlimited Disk Space

    Either way would work. Though perhaps a new thread would draw attention better as that would show as not being replied to.
  15. Anna

    Unlimited Disk Space

    The username consists of the first few letters of the domain you signed up for, I notice that it doesn't match the current domain so most likely it does match up with an older account seeing as the current hosting is only a few days old. Once your account is at least 7 days old, comply with the...
  16. Anna

    Inactivity warning

    It is possible that the email to send the warning was put in mail queue shortly before your login was made today. If you have logged into the portal today I would not worry about that email.
  17. Anna

    How can I change my password to my free hosting mgmt account?

    The username can not be changed. To change the password, login to the portal at https://x10hosting.com/sso/login when you are logged in click "Open cPanel". At the top right you should have "Settings", under that you can change the password by clicking "+ Update Password" to open the form for...
  18. Anna

    status site

    @Corey @Bryon think this is something for you to look into?
  19. Anna

    Phpbb Posting Error

    I do not have proper access to sort this out for you, but I'm fairly sure it is the link limit you are hitting, if the post you made at phpbb.com is the actual post you try to do on your forum. Mod_secrurity is set to 4 links max here if I'm not mistaken. Mod_security will need to be tweaked...
  20. Anna

    Website Redirects to "suspended"

    I do not get that, I see the same content on that domain as I see when visiting the x10host.com domain you have from us. If you still get that redirect, try clearing your browser cache. As to why it comes up for you I have no clue though, but one guess would be it has something to do with your...
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