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  1. Anna

    Delete my account

    Suspended accounts are pruned periodically (never less then 21 days after being suspended). We do not expedite the termination of these accounts.
  2. Anna

    Can i have my site backup?

    If you feel the suspension has been placed wrongly on your account please submit an appeal through your control panel and have a second review of your account.
  3. Anna

    change my domain

    What Dead-i is trying to say is that the new main domain must be one of the free subdomains provided by us, it can not be another .com for instance, but we can certainly change your current one for you. The sub domain options he provided are the options you have for the new main domain.
  4. Anna

    Question about an new account

    In addition to what has been said already, I'd also like to point out that you are only allowed to have one account as per our terms of services. So if you would actually have been able to create another both accounts would have been eligible for suspension for violating the terms of service.
  5. Anna

    Admin: Request for a change username

    The email storage would be included in your account quota, there's no separate quota for the email accounts alone, or be capped at what quota you set them when creating new accounts in cpanel.
  6. Anna

    In order to login my account I have to start the process to Sign up a new one

    The client account would remain even though the hosting (cpanel) account is removed. It us that part you need to sign up again for, but are given the option to login to the old to link it with your already existing client and forum account
  7. Anna

    My PHP Cron Job isn't Running

    Our premium hosting does not come with the same limitation, this limit only applies to free hosting accounts.
  8. Anna

    smf forum not sending email

    First step would be to check that the configured from address is one that is actually present under email accounts in the control panel for your account. The email server won't send if the from address doesn't match an existing one as a spam (spoofing) prevention method.
  9. Anna

    Can Not Access wp-admin Dashboard

    What error message do you get, if any? Please describe what happens when you try to access the dashboard as that would help us investigate.
  10. Anna

    Login page redirects to /sso/upgraded (blank page)

    The same answer as above seem to apply to your case, for premium hosting the login is different: https://clients.x10premium.com/
  11. Anna

    Redirect to x10hosting name servers

    Is the domain currently set as parked or addon domain in your account? The domain does not seem to return an A record at this time, which could be due to the domain not properly being configured on your account.
  12. Anna

    Hosting deletion

    Suspended accounts are deleted in due course, we will not speed this up for any reason.
  13. Anna

    Change cpanel access port

    That would not be possible.
  14. Anna

    Domain Change

    The main domain of the account needs to be one of the free subdomains we offer. Essentially a parked domain would work just the same as the main domain, you might however need to reconfigure any script you have installed to use the parked domain instead of the main domain if that's the domain...
  15. Anna

    Domain name issue

    Make sure any script you have installed is set to have the .com domain configured, many scripts create their internal links based on the configured domain.
  16. Anna

    Need assistance with FTP settings

    No, your domain is gr8beads.x10host.com (note that it ends x10host.com and not x10hosting.com). Actually any domain that actually points to your server would work just the same, so if you use the main domain as it is or put ftp. at the beginning wouldnt really matter.
  17. Anna

    AutoMOD not installing

    That appears to be a scripting issue, for that you would need to seek help at the folks distributing the script. Judging from the error message you lack of some files from the script. However, seeing as is phpBB you're working with and I have some experience with that, I believe the issue may...
  18. Anna

    Account Suspension due to Inactivity

    I see an old account under this forum username, it was deleted in back July after an inactivity suspension, we do not retain backups that far back. This unfortunately means there's no way to recover anything from that account. I also see a new account that currently is not suspended that was...
  19. Anna

    Access denied for user 'foro_final'@'localhost' (using password: YES) [1045]

    if you migrated files from another server, you would need to clear off some files from the /phpBBroot/cache folder (make sure to not delete index.htm and .htaccess).
  20. Anna

    Sign-up Error

    Ping @Bryon Could you take a look at this?
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