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  1. Anna

    New Password for Wordpress

    That would be a question better suitable for wordpress support forums as we can not provide support for third party scripts (they may also be able to help retrieve the password through other means). However, if correctly configured it should be more or less instant, make sure you also check your...
  2. Anna

    recreating my deleted account www.mitteleuropa.X10.mx

    I took a look at your account and it looks like you were actually capped at 512 mb, I bumped that up to 1 gb for now.
  3. Anna

    This webpage is not available... Oh?

    Your milkshakespoon.com address also works from my end now. Can you please check if it does so for you as well?
  4. Anna

    This webpage is not available... Oh?

    For the record, your main domain is milkshakespoon.x10.mx (notice that it is .mx and not .com at the end). That domain works fine, I'm checking what may cause the issues with your parked domain.
  5. Anna

    Account suspended

    Suspension disputes are handled from the account portal, please send in an appeal from there if you feel the suspension was in error.
  6. Anna

    Hosting Account Space Upgrade

    Note that it limits the space if you have a gallery type page, where the images is the main part of the content. On a blog for instance where the images would be put there to enhance the written text (and the text is the mainpart of the content) the limit does not apply as strict.
  7. Anna

    Problem with installing

    When looking at your account you have several files that are set to 777, this is a huge security risk and our servers are configured so they'd give a 403 forbidden when files are set that way. I also saw a few files set to have 744. You would need to look into making sure all files are set to...
  8. Anna

    Can't create new account

    have you tried using the lost password option to reset the password of your old clients account? https://www.x10hosting.com/sso/login/forgotten
  9. Anna

    2 parked domains?

    The main domain has to be one of the free subdomains we offer. This is to ensure that there's always at least one domain working properly for your account (personal domains could end up expired, or as the case with old co.cc domains, service was stopped leaving a lot users with unusuable domains...
  10. Anna

    Should I keep up a site that is incomplete?

    It would be ok to leave it up, just remember to login to the portal once every 30 days to keep the account active, inactive accounts are suspended and later terminated.
  11. Anna

    A DNS entry already exists, remove it from all servers in the DNS cluster first

    What domain are you trying to add? We'd need to know that in order to investigate and sort this out.
  12. Anna

    added ftp user. can't login.

    Could you please paste the error message you get from the ftp client, with the preseeding few rows as well?
  13. Anna

    How do you make a 2nd site?

    What you want to do to achieve the scenario you described above is create an addon domain for your second site (you could technically also do it by adding a subdomain of your current one though the address would then be secondsite.firstsite.pcriot.com), if I recall right you should be able to do...
  14. Anna

    Website displays almost blank

    They all seem to work properly to me, you might need to clear your browsers cache to get it to show properly for you. The few css and js files I checked does have a proper path and is loading correctly for me.
  15. Anna

    Website displays almost blank

    I see the error, Linux is a case sensetive operating system where Content is NOT the same as content. You have the folder named Content, while all links references content. The easiest way to sort is probably to just change the folder names to use lower case, but you'd need to check through the...
  16. Anna

    Name Server Help

    The name servers you would need to set for the domain are ns1.x10hosting.com and ns2.x10hosting.com Once you set the name servers at the registrar you will need to add the domain as parked (alias of the main domain) or as addon domain (separate site from the main domain). You will not be able to...
  17. Anna

    Name Server Help

    That would be in your domain registrars control panel, which means we can't easily say it will be at a specific place, different registrars have different menus etc. Usually however it will be under dns settings for the domain in the control panel of the registrar, though to find out exactly...
  18. Anna

    Can't sign up

    As the message suggests, have you tried again? Given that it doesn't actually specify a country, which it normally does, I'm guessing the validation system had a temporary glitch.
  19. Anna

    File not found

    On what exact address (URL) are you trying to access the file?
  20. Anna

    Linking Registrar and X10

    You can only add the domain here after having set the name servers of the domain to be those of ours (ns1.x10hosting.com and ns2.x10hosting.com). You can however change back to those of your registrar after you added the domain and set an A record at the registrar, with this option though you...
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