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  1. Anna

    can i use phpmailer?

    Premium hosting is not as restricted as free hosting (obviously very few would pay for something and abuse it effectively loosing their money). You would however need too open a ticket and request it as by default it is blocked in firewall.
  2. Anna

    Can't Park a domain

    Did a look up on your domain, it does not currenly report as using our name servers (which is required for you to be able to add it) see: http://www.intodns.com/stickers-signs.com You'll need to verify that the name servers is indeed set to ours, you should not have any others set.
  3. Anna

    Create a Minecraft Server in a Subdomain?

    You would not be able to host any kind of server on a free hosting account (not on any shared hosting for that matter), you'd need to have a VPS at the least for that. If you have a server space where it is installed you can simply create a subdomain and point it to that server.
  4. Anna

    Change free domain name

    you would need to update the configuration of wordpress to use the new domain, since you obviously don't have access to the admin interface at the moment you'd need to use one of the other tricks available, see: http://codex.wordpress.org/Changing_The_Site_URL
  5. Anna

    Change free domain name

    The domain has been changed, don't forget to update any scripts you may have to reflect this change.
  6. Anna

    Website is down?

    Try using https://www.x10hosting.com (the non www version should redirect to that as well). There is a confirmed issue with cloudflare on the non www option, last I heard (a couple days ago) was that it was being worked on together with cloudlfare. I see now in the screenshot that it was the...
  7. Anna

    Connecting Database

    You would not be able to access your x10hosting database from dreamweaver on your personal computer.
  8. Anna

    Connecting Database

    You can only access your x10hosting database from within x10hosting, either by scripts you install on your account, or by using the phpMyAdmin in cPanel. You can not access the database server from an IP address outside of our network (only localhost connections allowed). And you would not be...
  9. Anna

    Unable to create sub-domain

    I have sorted the dns entries, you should now be able to add the domain back, if not please post back and I'll take another look
  10. Anna

    WebMail doesn't work

    There's no hosting account attached to the forum account you are posting from, please use the proper account so we can see which server your account is actually located on. If you don't know which forum account is attached, or wish to change that, please login to the portal and go to "Get...
  11. Anna

    Unable to login to FTP

    That would be an incorrect username. If you did not create a ftp user in cPanel (would be in the form user@bluebirdtourism.x10.mx) you should be using your cPanel username as ftp username, what you used is simply a domain which you can use to access ftp.
  12. Anna

    DNS Zone help

    What domain do you have issues with, we would need to know which DNS zone to reset.
  13. Anna

    Signup queue keeps increasing?

    I have notified higher admins that would have access to check, or well I sent them messages, but they have not gotten back to me yet.
  14. Anna

    Signup queue keeps increasing?

    Seeing as the difference is one account, it is possible you basically signed up at the same time but the script happened to show output on your account on the last known number before you two signed up and when the system does its update it see that there was actually one more account that has...
  15. Anna

    cPanel down? - "running out of disk space"

    An error like that usually means that one partition on the actual physical disk is running out of space, it would not have anything to do with your account specifically. In this case I'm not sure what caused it, someone apparently got to sorting it before I saw any about there being an issue...
  16. Anna

    Can't access site

    That is one option. Though my suggestion is that you contact them about the issue and verify that the domain is properly set at their end.
  17. Anna

    X10hosting Banners?

    At the moment there is no banners available, I'll see what the higher admins say about making banners available for users to put on their site voluntarily. There's no guarantee it will be something that is sorted though, and even if it is it would probably not come quickly, especially with all...
  18. Anna

    Restore subdomain?

    I'm very sorry about the delay, you should now be able to add the subdomain again.
  19. Anna

    Please let me back in

    Suspensions would only be dealt with through the appeal system, if you have made an appeal and gotten a no, that is not going to change. If you have not sent an appeal through the account portal, you'd need to do so, include enough information for staff to review the suspension.
  20. Anna

    Cron Jobs stopped working - URGENT

    Crons should now be working properly, please confirm when possible. You do not currently have any crons set.
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