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  1. Anna

    automatic suspension, I am not able unsuspend.

    I have unsuspended your account.
  2. Anna

    Site not working!

    Probably because wordpress tries to re-direct to the old domain (theislamsite.com), which is the configured domain for wordpress. These two articles may help you sort that: http://codex.wordpress.org/Changing_The_Site_URL http://codex.wordpress.org/Moving_WordPress
  3. Anna

    UnSuspend request error

    Looks like your account actually has been removed from the server. Accounts that are left suspended for more then 14 days does get terminated periodically. Normally the account information would also have been removed from the account panel. I can probably re-create the account down on the...
  4. Anna

    domain configuration (2)

    It can take as long as 48 hours for the DNS to get updated. I did a lookup on your domain, and it does not yet come up as using our name servers, did you change them back?. Also judging by the quote you gave you did get the "defaultwebpage", which is normal for newly added domains, while the...
  5. Anna

    Help..

    There was a few entries missing on the remote database hosts table, I sorted them, so server side there should not be any connection problems now.
  6. Anna

    My account keeps getting Suspended in prime account

    Are you trying to log in at http://clients.x10hosting.com? That is the only place you will be able to administrate your premium account.
  7. Anna

    account suspended ; request for reactivation

    Oddly enough there was no log entry for what caused the suspension. Common causes are cache functions set to aggressively, and automated sitemap generations (and other automated content handling scripts).
  8. Anna

    ACCOUNT SUSPENDED DUE to inactivity in forum

    You only need to login, no posting required. What section of the forum do you get that in? If it is in Free Hosting, you can only make a ticket through the account panel (in other words: the only way to start a thread there is to submit a ticket through the account panel), you can only reply...
  9. Anna

    My account keeps getting Suspended in prime account

    Accounts are not automatically transferred to premium hosting. To get it transferred you need to open a ticket in the clients area (Premium Hosting support system). Make sure to include the cpanel username of the free account. Premium is on a different server, in a completely different system...
  10. Anna

    Add-on or changing the main domain does not work.

    Hello, I have changed the main domain for you.
  11. Anna

    Help..

    Should be sorted now, was a misconfiguration of the account (couple entries missing in the remote database hosts table)
  12. Anna

    Country blocked - New account request

    The FAQ does have it wrong, we can currently not create a fully working hosting account if your country is blocked.
  13. Anna

    Cant Add parked domain

    Looks like the first attempt half added it as a parked domain. Try now, I removed the entries.
  14. Anna

    Add-on or changing the main domain does not work.

    No, it should not take that long. You're trying to set qsctmc.tk as main, correct?
  15. Anna

    Account suspended

    For the record, you were sending out 5099 emails, all within an hour, which would be why you got suspended.
  16. Anna

    Stoli throwing random error 500's

    This should now be sorted. If you still get the errors in 30 minutes, you are free to submit a support request. Closing thread.
  17. Anna

    Stoli throwing random error 500's

    We're aware of this and looking into it. One of the problems with troubleshooting is that it does not throw an error for everyone that tries to view the sites. This means the problem most likely is somewhere in the load balancing setup, just got to figure out where, and specifically which...
  18. Anna

    Hacked Hosting Account, Need Help

    I can see some of the problem/confusion might have to do with the fact that email is listed under another account then the one linked with the forum account used to post here. Seem you have two forum accounts, and two hosting accounts. Support requests must always be done with the linked forum...
  19. Anna

    How do I customize PHPBB3?

    That should be "overall_header.html" in /styles/prosilver/templates/
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