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  1. Anna

    Chopin is down now - first Cossacks, now Chopin?

    I did as described above for you, now your site works fine. I dropped the user, re-created it with the same password you specified in your config file and then added the user to the database, granting all privileges.
  2. Anna

    Suspended Account

    Hello, Unfortunately I can not give an definitive answer to that. Due to the failing disk the transfers of accounts are a bit slower then they'd normally be, we do not want to risk the data by trying to do it any faster either. Last I heard (which was early this morning, roughly 8 hrs ago)...
  3. Anna

    Suspended Account

    Hello, Unfortunately I can not give an definitive answer to that. Due to the failing disk the transfers of accounts are a bit slower then they'd normally be, we do not want to risk the data by trying to do it any faster either. Last I heard (which was early this morning, roughly 8 hrs ago) it...
  4. Anna

    related to account suspension

    Escalated, for staff handling.
  5. Anna

    connection reset

    The server your account is on is undergoing some emergency maintenance, due to a disk drive with issues all accounts are moved to a new server. You can read more at http://status.x10hosting.com
  6. Anna

    Apology of Warez

    It will eventually be automatically terminated, we will not speed up that process.
  7. Anna

    website down

    Information about your server can be read at http://status.x10hosting.com
  8. Anna

    Site no longer working - DNS/HTML all at right settings.

    as announced at http://status.x10hosting.com all accounts on cossacks are being moved to a new server. This came up as an emergency maintenance when we noticed that a disk drive on cossacks were having issues. Until migration of your account is completed your site will not work.
  9. Anna

    Free Hosting Suspened

    You are not suspended for inactivity, if you had been you could have requested the unsuspension from your account panel to be automatically unsuspended. You're suspended with the following reason: "user transfered to another server." This means your account is on the move to a new server...
  10. Anna

    Default Web Site Page

    Your main domain seem to be working for me, although it looks like you do not have any files in your public_html folder. If you still get that message, please try clearing your browser cache and/or flushing your dns cache.
  11. Anna

    Adding a domain

    the name servers are ns1.x10hosting.com and ns2.x10hosting.com
  12. Anna

    Suspended account

    I just found your ticket regarding your paid account and question about the same kind of application. I have unsuspended your account.
  13. Anna

    Domain changed (domain1.x10hosting.com TO domain2.x10hosting.com) but not working..

    Re: Domain changed (domain1.x10hosting.com TO domain2.x10hosting.com) but not working There's not much you can do, as reported at http://status.x10hosting.com your server cossacks has a disk drive with some issues so we're moving all accounts to a new server. This is a slow process, but so...
  14. Anna

    Disk full?

    That would be a server side issue, possibly a result of the accounts being packaged for transfer to a new server. I'll see what can be done to sort it. However, since the accounts are scheduled to be moved, and your account may have been packaged, it's wise to not make changes to your site...
  15. Anna

    page error

    By the look of it your account is only partially moved over from cossacks. Ones it is fully moved it should be back to working order. As announced at http://status.x10hosting.com cossacks had a disk drive failing, so all accounts are being moved to a new server.
  16. Anna

    Suspended account

    The suspension was placed manually, which means someone in staff found a reason to suspend you for file hosting. I will see if I can find out who placed the suspension. In the meanwhile, what is processmaker? File hosting is prohibited in the TOS, and also part of the zero tolerance policy.
  17. Anna

    request for Unsuspension my account

    Hello, Since you say you will remove the chat script, I'll unsuspend your account. I will at a random point check back that it is removed, but I will give you at least 12 hours to remove it before doing so.
  18. Anna

    Old Account Deletion

    The account voyager is not terminated, it is suspended for inactivity. You can request unsuspension through the account panel (http://x10hosting.com/control) and then remove the domain yourself. Note that you are only allowed one account. I noticed that it has an odd e-mail address, so you...
  19. Anna

    I visited the forms, can my account be re-activated please?

    Yes, inactivity suspensions can be automatically resolved in account panel. Remember to login here at least once every 31 days to keep it active.
  20. Anna

    Sorry, please Unsuspend my account

    the account will remain suspended which means you will not get access to your account for any reason.
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