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  1. Anna

    Please change my account panel from Cossacks to Fris

    I can not check into it further from where I am right now, but I have a pretty good idea what is causing it. The configuration file with information about what folder belongs to what domain has not been updated with the correct information for your account. This would make cPanel, e-mail etc...
  2. Anna

    Please change my account panel from Cossacks to Fris

    Once the migrations are fully done the account panel and the dns for the domain will be automatically updated. Looks like your domain is pointed to the new server, but the account in it self may not be fully restored. What server it says in the account panel should not affect whether you can...
  3. Anna

    please unsuspend my hosting this time

    Shell scripts are part of our zero tolerance policy. Your account will remain suspended until it is automatically terminated.
  4. Anna

    Account Termination - Urgent assistance needed

    Hello, Those domains does not return an active account either.
  5. Anna

    Account Suspension (Urgent !!)

    yes, shouldn't be too much longer now. Dunno exactly as I haven't had any update on where in the process we are, but around 24 hrs ago it was at 60 % (total for cossacks and lotus combined)
  6. Anna

    Account Termination - Urgent assistance needed

    Hello, It does seem like it has been removed, there's no active account with that user name in the system. Inactive accounts are automatically removed after a certain time as suspended.
  7. Anna

    oh God, don't tell me I did this to myself

    it is possible you managed to get IP blocked in the firewall, if you pm me your IP I'll check and remove it. A common cause is too many failed logins.
  8. Anna

    Unsuspension Request

    The server you are on, is under migration to a new server, which is probably why it fails. Doesn't seem to be working properly for me either.
  9. Anna

    where is my site?

    Lotus is being moved to a new server, there's more information at http://status.x10hosting.com What is not yet there is that this morning (a few hours ago) the process was at 60 %.
  10. Anna

    unsuspension of my hosting account

    There's no definitive answer to when it will all be completed, though earlier today it was at 60 % done ( a few hours ago)
  11. Anna

    Lotus server down!

    I'm sorry, I can not tell you when it will be done. I can tell you that a few hours ago it was reported that accounts are roughly 60 % restored.
  12. Anna

    x10 hosting Support asp.net 2.0.. ???????

    This thread may be off help: http://x10hosting.com/forums/tutorials/102062-how-get-asp-net-work-x10hosting.html Some things when asp.net is supported through mono are different from using native asp.net
  13. Anna

    lost account

    It may be that the server is currently offline, or that your account is not fully restored.
  14. Anna

    Change to paid service.

    Hello, The process is such that you first pay, and activate, your paid account. Once that is done you submit a ticket to the priority support in your clients area and request the transfer of your free account. Don't forget to include details, such as cPanel name and server, about your free...
  15. Anna

    What is Update?

    The last I heard about it a few hours ago was that restores were at roughly 60%, so a little over half is done.
  16. Anna

    Account Suspension (Urgent !!)

    All packaged accounts have been fully moved over, but all transferred accounts are not yet restored onto the new server. In total account restores were at 60 % (includes both cossacks and lotus) last I heard, which was this morning (roughly 6 hrs ago). I can unsuspend the account, but I can...
  17. Anna

    ETA for normal functionality

    On a side note, the account linked with your forum account is on chopin and should be unaffected from this move. Your site loads up nicely for me.
  18. Anna

    ETA for normal functionality

    I can't give an eta, but the last I heard the restores were about 60% done (both lotus and cossacks account included)
  19. Anna

    Site Repair

    Your account is suspended for having a nulled script, this means we will not expedite the termination of your account. In due time it will be automatically terminated.
  20. Anna

    Account Suspension

    You should always start your own support thread. That said, your account is not suspended at this time and appear to be working correctly.
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