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  1. Anna

    Is the server down?

    Hello, This might be of some interest to you: http://x10hosting.com/forums/news-announcements/115601-updates-upgrades-etc.html All servers are being migrated to a new location, which does cause some downtime for the servers due to stress.
  2. Anna

    STILL Can't access site builder

    Hello, Unfortunately it is rather unlikely this will be addressed until all migrations is completed. The admins are rather busy with that process right now. It is also possible that, at least, part of the problem is caused by the migrations.
  3. Anna

    Is there a way to enter command line mode?

    no, but you need to submit a ticket in the clients area to have it enabled for your account, it is off by default.
  4. Anna

    Is there a way to enter command line mode?

    With free hosting, no you will not be able to run command line. That would require ssh access which is only available on premium packages or VPS packages
  5. Anna

    Hosting Account Signup Failure (Error Code D725D536)

    Hello, That error translates into: "User passwords cannot contain the user name supplied for the account." Please change the password and try again. Note that if you are logged into account panel with your current forum name, which you must be in order to link it with your hosting account...
  6. Anna

    Is There an ETA for Email Fix Yet?

    I don't have an ETA either, but I'm rather sure it will not be reinstated until after all migration is done, which should be around mid next week.
  7. Anna

    failed to connect

    Hello, Yes that would be the likely cause. During the process there's been a few ups and downs in the service.
  8. Anna

    Domain url forward(nameservers)

    To avoid conflicts you need to replace the current name servers with ours, having both their and ours may cause an issue if they do not hold exactly the same information about the domain and its subdomains, if any. Once that part is correct, go to cPanel - Add on domains. All done, just need to...
  9. Anna

    Request to change hosting ID

    Hosting user names are not changed, the only way to get that changed is terminate the current account and then you'll need to sign up for a new one.
  10. Anna

    x10 Web-site BLOCKED

    Hello, x10Hosting is not a dangerous place, however our free hosting is sometimes abused. I will look into finding the original source and suspending the account.
  11. Anna

    Suspension

    Hello, I have unsuspended the account for you, unfortunately I can not currently look up the reasons behind your high resource usage.
  12. Anna

    about the account

    Hello, I'm the one that suspended the account, and although you may have been hacked which caused it to be marked as having malware on it. In order to protect x10Hosting as a whole and the other users of the service I had no choice but to suspend it. Your account will be looked into further...
  13. Anna

    I have lost all my modifications !!!!!!!!!!!!

    :) great, since it is sorted I'll close this thread.
  14. Anna

    I have lost all my modifications !!!!!!!!!!!!

    :) yes, that is usually faster. Not all that work free hosting support have access to the paid servers.
  15. Anna

    I have lost all my modifications !!!!!!!!!!!!

    I have replied the ticket.
  16. Anna

    why my site is redirected to suspended.page but in my account the status is "Unsuspen

    Re: why my site is redirected to suspended.page but in my account the status is "Unsu The limit is a lot tougher on free plans then on paid plans. The suspension I did see dated back to the 17th, so it was not a new one. I can not check the logs right now (I'm not at home so can't access it). I...
  17. Anna

    I have lost all my modifications !!!!!!!!!!!!

    Once logged in this is the link that directly takes you to submitting a ticket: https://clients.x10hosting.com/submitticket.php?step=2&deptid=1 Or you can send me an PM with the following (do not use the send e-mail option as I can not check the associated e-mail from where I am now): First...
  18. Anna

    why my site is redirected to suspended.page but in my account the status is "Unsuspen

    Re: why my site is redirected to suspended.page but in my account the status is "Unsu Hello, I checked and it seem that your suspension was not lifted, our system said it was still suspended (high resource usage). It is possible that the server did not respond correctly at the time you...
  19. Anna

    Does x10hosting support paid service ?

    Hello, Yes you can do that. Just sign up for and activate your paid account at http://x10hosting.com/premium.php Once the account is activated you can request your free to be transferred by submitting a ticket in the clients area you will get access to. We will move everything over to the new...
  20. Anna

    Problem with suspension

    Your account is not suspended, I can view that site (crm-up.com) just fine.
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