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  1. Anna

    an additional website

    yes, jsut add another domain as an addon domain. You can not create an additional x10hosting related sub domain, but there's a few services out there that offers free (sub) domains, http://co.cc is one for instance. The addon domain will reside in its own sub folder to public_html
  2. Anna

    Website offline

    It could be a temporary thing, starka does have a bit higher load then usual at the moment. Tech's are aware of that and checking into it, that is what I was told when I went to tell about it.
  3. Anna

    Account Suspended for high system resource usage

    it could be a plugin that make use of the built in ajax function, that causes the calls to be extreme. I can only tell what the log shows me :)
  4. Anna

    What's wrong with Starka's cPanel/FTP

    you should only use one connection, using more could cause resource usage to go high, especially if there's many small files you want to transfer. I'm not the one checking into it, I just told a tech who said he was already checking it.
  5. Anna

    What's wrong with Starka's cPanel/FTP

    Starka is a bit stressed at the moment, we're looking into it.
  6. Anna

    Account Suspended for high system resource usage

    The one file that shows up the most in the logs is: cashin/wp-admin/admin-ajax.php Does any of the plugins affect the admin side? Something about that is using up to much of the memory.
  7. Anna

    Account Pending

    Have you confirmed your e-mail address? Account creation does not take place until that is done. The pending time is normally 30 minutes to a couple hours, but during times of high load it can be as much as 24 hrs. Currently there's a bit of maintenance going on that could cause a higher load...
  8. Anna

    Account Suspension

    suspension lifted. depends on how you screw up, if you accidental cause an infinite loop it would cause an issue.
  9. Anna

    Account Suspension

    I have unsuspended your account, hope you manage to get to the file in time :)
  10. Anna

    Account unsuspension

    It says inactivity, you should be able to unsuspend yourself in the account panel. It is a requirement that you log in here at the forums at least once every 31 days. If you requested an unsuspension without logging in here, your account would still be flagged as inactive on the next check as...
  11. Anna

    Server Transfer

    yes, that would work just fine.
  12. Anna

    Account Suspended

    It does appear as your account has been terminated, and if it as you say is a considerable amount of time since you last logged in that makes it very likely. You are welcome to sign up for a new account, if you run into any issues please post back. I have no idea what domain you had on your...
  13. Anna

    Suspension. Cannot log in anymore to fix it.

    Sorry to tell you this, but your account were terminated after being suspended for more then 10 days. You can sign up for a new account if you wish.
  14. Anna

    Suspension

    paying for the inactivity timer to be off, only protects about suspensions for just that. The account can still be suspended for breaking the TOS, which is what has happened in your case.
  15. Anna

    Account Deletion Request - Please delete my free hosting account.

    Your account has been placed for termination and will be deleted shortly. If you in the future wish you are welcome to sign up for a new account.
  16. Anna

    cannot open cpanel

    you could try using http://cpanel.yourdomain.com, where you switch yourdomain.com for the actual domain you have as your main domain
  17. Anna

    I can't reactivate my hosting account

    The account merlino were terminated on November 4th after being in a suspended state for more then 10 days. If you wish you are welcome to sign up for a new account.
  18. Anna

    cant log into account panel

    You're right it's not deleted. However that account is NOT linked to the forum account you currently use. It's linked to thedemon87, which is the forum account you should be logging in here with to keep the account active (it's currently suspended for inactivity caused by not using the correct...
  19. Anna

    cant log into account panel

    there's no hosting account linked to your current forum account. If you have been inactive for a long period it may have been deleted. To find out for sure what's going on we need to know your cPanel name.
  20. Anna

    Unsuspension request

    I have unsuspended your account.
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