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  1. Anna

    Suspended for inactivity?

    yes, you need to login to the forums regularly. Recently the two week rule were extended to 31 days though. logins to cPanel does not count in regards of activity in this case and neither does logins to your account panel.
  2. Anna

    Help, required

    I'm starting to think this needs to be checked by an admin. Hopefully there will be no issues with escalation of this thread. :/
  3. Anna

    Help, required

    I thought you had made a copy paste, that's why I jumped on the IP being invalid. Can't be dns, as the site loads (or rather index of/ as there's no index file atm). Could you do a screen shot (or copy / paste) of the full login procedure? you could also try using starka.x10hosting.com as...
  4. Anna

    My webpage is not visible.

    what is/was your cPanel name? If you were inactive long enough to get suspended, and then did not request an unsuspension within 10 days your account has likely been automatically terminated.
  5. Anna

    Help, required

    Are you using IP directly as host? 692162.111.26 is not a valid IP. (correct IP for your server would be: 69.162.111.26) Try using your domain as host: ata.x10hosting.com
  6. Anna

    Adding domain problem

    If you recently created that domain, that could have something to do with things as changes to dns, such as adding a new domain, can take up to 48 hours to propagate fully (some even say up to 72 hrs). If it hasn't propagated fully that could explain why it fails to add (Although it would not...
  7. Anna

    ticket

    I'll place this for administration. If you know the url of the site using your copy that would help in finding the one. We're constantly monitoring for sites using illegal copies and suspend the account when we find them. You will be able to follow the progress through mail or by logging into...
  8. Anna

    White box again !!

    of course it's recommended to use a legal option. filezilla is a good free one. When I visited your address I can see a small iFrame (or at least it looks to be one) that tries to get content from ahbazen.net It is most likley that part that is your problem as that site is reported as security...
  9. Anna

    Suspended AGAIN

    what punk meant to say is that paid hosting does not have the same resource limitations as free does so it is very unlikely to get your account suspended for that on premium. (it would need to use very extreme amounts to get suspended there)
  10. Anna

    can't access account (cpanel)

    Your account were already suspended on Oct. 24, just logging into the forums would not have brought it back from suspension. Logging into account panel and requesting it to be unsuspended is always necessary to clear a suspension (or requesting it through a support thread depending on reason)...
  11. Anna

    Account suspended

    Do not hijack other users support threads. Your account is not suspended. If you have any issues you should start your own thread, don't forget to include as much information as you can about your issue.
  12. Anna

    Account suspended

    termination time is inactivity time + 10 (accounts that are suspended more then 10 days are put up for termination) which probably is what vigge_sWe is refereeing to.
  13. Anna

    Please activate my account

    Your account is active, meaning it works and is not suspended. Although you do not have an index.file in your public_html folder which is a requirement (must be placed within a week).
  14. Anna

    What happens with d.pcriot.com?

    the domain associated with your account is a.pcriot.com and that seem to work fine.
  15. Anna

    Languages restriction

    if a few of the viewers would reply in their/your language that would be fine, we won't require you to translate them, as long as they are in minority. However if there would be more posts in another language then in one of the allowed, you'd need to translate them
  16. Anna

    suspended account

    Your account doesn't appear as suspended now. I could see that you lifted a suspension today, it can take the system a few minutes to fully unlock your account. Do you still have problems accessing your account?
  17. Anna

    Unable to login to account

    I'll escalate it. Use your forum details to login at: http://oopie.x10hosting.com to view the ticket.
  18. Anna

    Opening cPanel

    you can try using http://cpanel.oopie.x10hosting.com Using that option has been reported as working for other that have the port blocked by firewall at work or school.
  19. Anna

    I cannot log into cPanel

    You can try changing your password through your account panel. Also note that your forum name is not the same as your cPanel login (common mistake to mix them up, not saying that's what you did)
  20. Anna

    My Domain is Available

    No you can not get any data. It's a requirement to regularly login to the forums (here) to keep your account active. The time frame was recently changed to once every 31 days (used to be once every 14 days).
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