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Since he's on third warning, he can't unsuspend himself. moving it to ticket area.

It's hard to say from the logs, only thing showing up there is that it's something with the index.php file (and a few occurrences of xmlrpc.php). Nothing seem to be passed to the script. If it is the cache thing, my guess is it would be because of the initial cache of the site requires more...

I honestly though that suspension page wasn't ours, hence something we could not sort. Also I don't think unsuspending an account with virus infected files are a good idea, as that would put others at risk of getting infected. However I will escalate this into ticket area to be dealt with by...

submit.php is the one showing up most frequently, but submit_article.php and captcha.php also shows in logs.

ok, good to know.

the account is suspended by us as well, though the suspension page is not ours which leads me to think that co.cc suspended his domain too.

The transfer is manually done by an administrator. I just got told that the option to put the old cPanel nick in has been taken out. Now days you need to request the transfer through a ticket (in the client area).

I get index of/ Might be dns propagation being a bit slower for some ISP. DNS changes can take a while to go through all over the world, it can take up to 48 hours, though commonly is faster then that. It's possible one ISP shows the updated information and another the old information. In that...

for how to flush your dns cache this might be of help: http://kb.x10hosting.com/questions.php?questionid=16 That page lists a few common operating systems.

login to account panel (x10hosting.com/panel.php) click on "modify your account" in the right hand menu. Or if you are already logged in this is the direct link: http://x10hosting.com/panel.php?modifyaccount This opens a form to change settings, including domain for your account. Untick "Use...

login to account panel (x10hosting.com/panel.php) click on "modify your account" in the right hand menu. Or if you are already logged in this is the direct link: http://x10hosting.com/panel.php?modifyaccount This opens a form to change settings, including domain for your account. Untick "Use...

says the account is suspended when browsing, but it's not our suspension page so it's probably suspended co.cc as well as by us. Considering the reason, there will be no unsuspension option available and the account will be terminated in due time.

if you enter your current cPanel nick in the form when asked all your data will be transfered to the new server for you.

The domain will show as available until the account is fully created, which at times of high load can take up to 24 hours.

Your account isn't suspended at this time

Sounds to me as he signed up for forum only. @Pantomas: Hosting account is a separate sign-up process, which can be found here: http://x10hosting.com/signup.php You will get the option to add an existing forum to link with the forum account a few steps into the process. If you went through...

Note that all files on your account need to relate to your site in some way. You may not use it for file hosting.

I've made a small update to my earlier post, don't know if you got to see that before replying.

Seeing that you recently lifted a suspension it might have failed to unlock completely for you, which in that case now should be sorted as I applied a forced run on the unsuspension script. can you login to cPanel? Should be available through http://starka.x10hosting.com:2082 or...

try using your cPanel user name and password, without the @.... part