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Hi, All new accounts now have 512MB of space. If you need more, we can upgrade you to unmetered once you meet the requirements. Thank you,

Hi, We can upgrade your account once your account has been active for more than 7 days, and you are using at least half of your current disk limit. ;) Thank you,

Hi, The "File Manager" button on cPanel already takes you to the file listing with hidden files shown. However, we do not create .htaccess files automatically. It looks like your account does not have a .htaccess file yet, so you would need to create one yourself. You can do this from the file...

Hi, We can upgrade your disk space once your account has been active for 7 days, and you are using at least 256MB of space (which is half your current disk limit). Thank you,

Hi, Sorry, but it looks like your hosting account was terminated on the 1st December for inactivity. Have you created a new account since then? Thank you,

Hi, I cannot see any issues with cPanel on xo3 right now. Are you able to load your website? Could there be anything on your internet connection that would be blocking a connection to port 2083? Many workplaces and schools tend to do this. Thank you,

Hi, What directory did you upload these images to? Thank you,

Hi, There is a limit on the amount of time your PHP script can execute for. If your script takes too long to execute, you will see the 503 Backend Fetch Failed message. Thank you,

Hi, Your script (at /public_html/index.php) is ending without sending any data, which is why you are seeing that. ;) Thank you,

Hello, I am sorry I missed this thread. You are seeing the "Internal Server Error" because there is a file called ".htaccess" in your Siwapp installation, which contains the line "Options +FollowSymLinks +ExecCGI". If you remove the "+ExecCGI" part of the line, this should stop the error...

Hi, @ezbydesi What web browser are you using? @jwpullen @classesx It looks like you are connecting from a mobile network. Could you try from a normal internet connection? @Jessica.C Are you able to access your own website, or do you receive the same error message? Thank you,

Hi, What is your account's username? :) Thank you,

Hi, Before we can upgrade you to unmetered disk space, please wait until your account has been active for 7 days, and you are using at least 50% of your disk space limit. You are currently using 35MB/512MB of space. :) Thank you,

Hi, I have disabled this for your account. ;) Thank you,

Hi, You're welcome! Yes, if you have just changed your record, it might take some time before you see the change. You can hurry the process for yourself by flushing your DNS. Here's a guide to do that, under the "Flushing your DNS" heading (not the section on clearing your browser cache)...

Hi poopscra, The TTL is the "Time To Live", which is essentially the maximum amount of time the DNS entry will be cached for. Currently, your record is set to 14400 seconds (4 hours), which should be fine. It means that if a computer receives the DNS entry, it will wait up to 4 hours before...

Hi poopscra, We do not restrict modifications to your DNS zone, and you can set up an A record from your Advanced DNS Editor. I took a look at your account, and it looks like you have created an A record with the subdomain "play". While this A record is working as intended, it looks like you...

Hi, We do not block connections from other countries; your visitors can connect from anywhere in the world. ;) However, we do block connections from IP addresses that a third-party has identified to be a source of malicious/spamming activity, and you are connecting from one of those IP...

Hi khtcodpc, No problem! I have disabled the rule for your account completely, so there shouldn't be a limit on URLs. ;) Thank you,

Hi, I have made an adjustment to your account. Please could you try again? :) Thank you,