Search results

  1. Dead-i

    [phpbb] URL limit

    Hi khtcodpc, When the server blocks a request, it usually shows a 403, 404 or 501 status code, so it's very strange that you would be seeing a Backend Fetch Failed error. According to the server logs, no requests on your website have been blocked this week. Please could you give me a full link...
  2. Dead-i

    No options

    Hi, We are not going to close your account; this is purely a security feature to help keep your account safe. We check that every user is logging in from the country they signed up. ;) Judging by our login logs, it looks like you have now logged in successfully. Thank you,
  3. Dead-i

    403 Forbidden Error

    Hi, I took a look through the server logs, and it looks like you might be submitting a post with over four links. By default, our server blocks these requests, to help prevent spambots. I can disable this behavior for your account; would you be happy with me doing this? Thank you,
  4. Dead-i

    Can't open cpanel (u blockin my ip, bro?)

    Hi, Your IP address is not blocked on the server. Since you can load your website but not cPanel, it suggests something on your connection might be blocking port 2083. Please could you check this? Thank you,
  5. Dead-i

    403 error on fresh installed Wordpress site

    Hi, The IP address you are connecting from is on a third-party blacklist, and the server is denying your request to protect your website from malicious spamming users. Please could you ensure that you are not using a proxy, VPN, or any other service that causes you to share an IP address with...
  6. Dead-i

    Help with MySQL, can't find location

    Hi Dan, Your MySQL host is "localhost", and your database username, password and name are the same as the ones you have already created in cPanel. Both your MySQL username and database name are prefixed with your cPanel username followed by an underscore, which is "bitcoi35_". ;) Thank you,
  7. Dead-i

    Palo Alto says my site hosts malware

    Hi, On free hosting, accounts are on an IP address that is shared by other users on the server. There are usually thousands of users on a single free hosting server. While we are more than happy to deal with abuse on our hosting service, sometimes scanners like that will detect a malicious...
  8. Dead-i

    Please help! Error 503 : Service Temporarily Unavailable

    Hi, I still see the server IP address, 198.91.81.5, in several CSV files on your account, so the server IP address is probably still blocked. In any case, your website should come back online once a fix for the IP address issue has been deployed, so you don't need to unblock it if you don't...
  9. Dead-i

    Please help! Error 503 : Service Temporarily Unavailable

    Hi, There is currently an issue on our free hosting servers where all visitors are recognized by the same IP address, which is the server's IP address. Therefore, your website sees different visitors as coming from the same IP address, even though they are not. This is a problem because it...
  10. Dead-i

    Error 503 Backend fetch failed

    Hi, Sorry about that. This issue should now be fixed; please could you try again now? :) Thank you,
  11. Dead-i

    403 Forbidden

    Hi Alex, I have disabled this rule for your account. Please could you try again now? Thank you,
  12. Dead-i

    RE: Request for Unlimited Disk Space

    Hi, I have upgraded your account for unmetered disk space, but please remember that the 500MB limit on photo galleries (in our TOS) still applies. ;) Thank you,
  13. Dead-i

    jquery not working

    Hi, You shouldn't need any special account changes for jQuery to work. I took a quick look at your x10host.com website, and it looks like jQuery has been loaded fine. If you are still seeing this problem, please could you give me a link to the affected page? :) Thank you,
  14. Dead-i

    Site down, assistance requested

    Hi ofthewin, I have fixed this issue for your account; please could you check whether you are still seeing the 503 errors? :) Thank you,
  15. Dead-i

    cPanel keeps kicking me out, not loading, etc

    Hi, I can't see any problems with cPanel on xo5 right now. Could you give me a screenshot of the "truncated page" you are seeing? :) Thank you,
  16. Dead-i

    Cpanel login attempt leads to "Secure Connection Failed" error page

    Hi, What URL are you seeing the SSL error message at, exactly? I can't see any problems with the SSL certificate on xo1's cPanel, so I'm not so sure why you would be seeing this. Thank you,
  17. Dead-i

    Unable to add the domain name

    Hi, What is your domain name? Thank you,
  18. Dead-i

    403 Forbidden

    Hi Alex, By default, our server prevents submissions that have more than 4 links included, to help prevent spam bots. I can disable this for you; would you be happy for me to do this? Thank you,
  19. Dead-i

    Request for Unmetered Disk Space

    Hi, I have upgraded your account for unmetered disk space. ;) Thank you,
  20. Dead-i

    Site down, assistance requested

    Hi, Since your WordPress installation was compromised, it looks like several files in your WordPress installation were altered. The "hacked" message itself appears in several of your theme files (in wp-content/themes). I would recommend backing up your database, and then restoring WordPress's...
Top