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  1. Anna

    Unreceived Password Reset Email

    It looks like your dashboard account never was fully migrated, but don't worry the actual hosting part with the files etc is still intact. In fact, it might have served you well that it wasn't fully migrated, the new system was activated September 3rd last year, which means your account would...
  2. Anna

    Hi, on my free hosting account, I can't unsuspend my account

    I have unsuspended your account. You will need to login as soon as possible to avoid getting suspended for inactivity again.
  3. Anna

    Requires Staff Unable to access hosting panel

    Looks like your actual hosting account is somewhat broken, this likely occurred at the time of migrations in December of 2019. I'll go digging and see if we still have the backups from pre-migrations to restore. If they are removed your only option would be if you have your own set of backups...
  4. Anna

    Request: Disc space upgrade

    You are perfectly allowed to bump your own thread, as long as it isn't done with less then 24 hours from last posting. Your diskspace has been increased.
  5. Anna

    DISK SPACE UPGRADE REQUEST

    I have increased your diskspace. Note that backups are of best use stored offsite, if anything goes bad with the account, backups will go with it. Also on that subject, files that are over 10mb will get removed, the automation is not yet activated on the new servers but it will be. This is...
  6. Anna

    Free Disk Space Upgrade

    I have increased your available diskspace.
  7. Anna

    We hope to unblock countries.

    Support is only done in English.
  8. Anna

    Free Disk Upgrade Request

    I have increased your available diskspace. I also enabled SSL on your account so you should now be able to properly use https with your domain.
  9. Anna

    Error EAC261AF16F143972

    His existing account already has an exception set to bypass the country restriction. He clearly says he tries to create a new one.
  10. Anna

    Resolved Request For Delete/Add Service

    It is likely some permissions got messed up from what they need to be when you re-created folders. It is indeed possible to terminate the current and allow you to recreate the service, it may even be the best solution to ensure everything works properly. Before I do so, please confirm you...
  11. Anna

    Error EAC261AF16F143972

    You already do have an account, you are only allowed to have one. Currently your account is suspended for lack of logging in though, there is a requirement to login to the account dashboard (https://x10hosting.com/panel) at least once every 30 days to keep the account as active. Once logged in...
  12. Anna

    Error while creating an account

    If you paste the errorcode (the one that starts with E) instead of posting a screenshot I can look it up for you. That said, the most common reasons would be using a VPN/proxy when signing up or being in a country we currently do not provide free hosting for.
  13. Anna

    Agregar dominio propio

    @garrettroyce could you take a look at this? Sounds like it is something that would be part of the system causing it to become an error.
  14. Anna

    Can I get a backup of my account?

    Due to the nature of your suspension you will not get any backup of your account.
  15. Anna

    Park Domain

    You would need to purchase that domain at a domain registrar firstly. Once you have the domain acquired, set the name servers for the domain to: ns1.x10hosting.com and ns2.x10hosting.com Next you ask yourself, do you want it as a separate site, where you can also add email addresses and such...
  16. Anna

    I can't enter to the Hosting Panel

    Your IP has been temporary blocked for too many failed logins. I have removed the block, but failing over and over will lead to you getting blocked again. If you are unsure of your password, you should use the option to reset the password before making another attempt.
  17. Anna

    Agregar dominio propio

    Support is only done in English. I do not understand the problem so I can not help, if you explain the issue in English I can at least look into it. Domains are changed/added/removed on the dashboard at https://x10hosting.com/panel
  18. Anna

    I can't sign up

    We do not currently provide free hosting in your country. This *might* change in the future so you can always try again at a later date.
  19. Anna

    My Wordpress site not showing images

    Part of the problem would be because all your uploads folder appears to have the wrong permission, 777 is very insecure as it makes it writable to anyone, also the images themselves also have the wrong permissions set. In general any files (images, html/php documents etc) should have 644 set for...
  20. Anna

    Illegal permission site

    For obvious reasons, no we do not allow illegal stuff on our network.
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