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  1. Anna

    disk space increase request

    Denied. The account does not currently meet all requirements. You might also want to make sure you compress your images before uploading them to WordPress, having the full size images is of little use on the web.
  2. Anna

    requesting unsuspension

    You have exactly two options: 1, we wipe the account and give you a fresh one. 2, the account remains suspended until terminated automatically, I'm actually surprised it had not been terminated yet. We can not give you the account back as is and risk a compromise giving a third party access to...
  3. Anna

    How to set up custom records for email forwarding at NS2.X10HOSTING.COM

    A pointer domain can not hold its own settings, it will always duplicate what the domain it points to have configured. In this case, it would likely be better to remove the domain from pointers and add it as a separate domain, and then copy over the contents you want to show on it from the x10...
  4. Anna

    cannot access control panel AGAIN

    SSH, which is needed for SFTP (stands for SSH File Transfer Protocol) is not available on free hosting, meaning the credentials will be perceived as being bad by the server.
  5. Anna

    Important Errors when trying to login / reply for inactive email

    Error code indicates VPN or Proxy. These are not allowed with our free hosting service, they need to be disabled.
  6. Anna

    Error code EE9DA3AFDAE006295

    This indicates you attempted to create a bad domain.
  7. Anna

    Requires Staff These credentials do not match our records.

    I have taken a look, unfortunately there was no backup properly made upon termination of the service, we do have the backup from pre-migrations still though. This backup does so far look ok, I have scans set for it though to ensure it is indeed clean. However, one reason for the abuse hit on...
  8. Anna

    [split from] Errors when trying to login / reply for inactive email

    I have unsuspend your account, would you be able to login via FTP (or DirectAdmin directly on https://x12.x10hosting.com:2222)? If I did it right you should have a couple days before it hits suspension again for lack of logging in. If you can do this the easy solution is that you create/upload...
  9. Anna

    Important Errors when trying to login / reply for inactive email

    The country you are in is currently not eligible for free hosting.
  10. Anna

    Important Errors when trying to login / reply for inactive email

    That indicates you are on a VPN or Proxy, make sure any such is disabled when using our service.
  11. Anna

    Important Errors when trying to login / reply for inactive email

    Error code not found. Note that any later attempts will generate a new error code and invalidate the current one.
  12. Anna

    Important Errors when trying to login / reply for inactive email

    You have attempted to create a service with a disallowed domain name. I can see you have an active service at this time under that email address, you are only allowed one account/service.
  13. Anna

    Important Errors when trying to login / reply for inactive email

    The country you are located in is currently not eligible for free hosting.
  14. Anna

    Can access server

    Looks like too many failed login attempts, this is in firewall currently for the IP you posted from: "Blocked with Directadmin Brute Force Manager" With "server's control panel", what exact URL are you referring to?
  15. Anna

    ERROR CODE EDAEE87C1F749C1E4

    Error code not found. Note that each attempt will give a new code and invalidate the previous one.
  16. Anna

    Resolved Cannot access my account or reset password

    Looks like there was a small error with the panel account for you, I have corrected this and you should now be able to do the password reset.
  17. Anna

    x10hosting vs x12.x10hosting

    Technically, you only need to login to one, the one on https://x10hosting.com/panel This is the only login that marks the account as active, you should not go directly to DirectAdmin (you have a login link that automatically logs you in there from the panel however).
  18. Anna

    I need to remove two domains from my domain panel

    What domains? Note that the domain you set when creating the service is not going to be removed.
  19. Anna

    Resolved Why server in maintenance ?

    Maintenance is needed once in a while to make sure things run smoothly. Signups has been enabled again by now.
  20. Anna

    Request to remove domain from account

    The domain has been set for deletion and should be removed within a few minutes.
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