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  1. Anna

    Email verification doesn't work

    Each time you attempt to login a new error code will generate if the reason for it persists, and also invalidate the previous ones. The email verification is time sensitive meaning the verification link is only valid for x hours, so it is possible you got them too late, in which case you can...
  2. Anna

    HELP! Error code E59543C96476E9736

    The error code tells that you are in a country that is not currently eligible for free hosting, however since you created your account before the country was blocked I have set an exception for you, You should now be able to properly login to the account.
  3. Anna

    Email verification doesn't work

    Your account does not show that the email is confirmed, it is possible that the confirmation you got was for the forum account that would have been created at the same time as you panel account (it is the panel account that I see as lacking confirmation of email address). I have invoked an...
  4. Anna

    This site can’t be reached - https://x15.x10hosting.com:2222/CMD_LOGIN

    Something is triggering "Directadmin Brute Force Manager" as that is what blocked your IP. Among other things this would include bad logins to the server but it also monitors for instance wp-login.php activity if you have wordpress installed. Your server seem to be doing it a fair bit more...
  5. Anna

    Other people cannot access my website.

    Newly added domains can take up to 72 hours to become fully available globally, usually it is within a few hours though. Local DNS cache can prevent them from seeing it if they visited too soon as their DNS cache, which is is the primary lookup for domains previously visited, would show that...
  6. Anna

    Can't view images on my website, only seeing placeholders.

    I see two domains attached to the hosting service I get up when using your forum username as search parameter, one of the domains redirect to suspended page (it is listed as suspended in DA so I'll assume you did that as the account itself is not suspended) The other domain does not include any...
  7. Anna

    Request Storage Increase

    Denied. The service does not currently meet all the requirements. I also do not see the usage you are noting, I see: 256.3 MB / 512 MB
  8. Anna

    Asking for more webspace

    Keep in mind that ToS limits personal galleries to 500 mb of images, since the site is an image site this would fall under that category. I can increase to 1gb, but that would be the highest limit since the images themselves already are close to the gallery limitation.
  9. Anna

    Error while login

    That error code indicates you are in a country no longer eligible for a free hosting account, however since you are a longtime existing user I have set an exception to your account and you should now be able to login properly.
  10. Anna

    I can't login my account

    The error code indicates you are on a commercial IP, this usually means that a VPN or Proxy is in use which is not allowed with our free hosting. Make sure you are disconnected from such services before trying to login again.
  11. Anna

    Ce site n'est pas accessible - https://x15.x10hosting.com:2222/CMD_LOGIN

    Support is only done in English at this time. I am however guessing that you have login issues to the hosting control panel, I did find, and remove, your IP from the firewall. You were blocked due to "Failed FTP login". Please note that the FTP user is what you see in the control panel as...
  12. Anna

    direccion de host para conectarse con la base de datos

    Support is in English only. I'm guessing you wonder about databases however. Host: localhost Database name: What you set (will have the form: yourusername_databasename) User: What you set (will have the form: yourusername_databaseuser) Pass: What you set To create a database and user for it...
  13. Anna

    I'm blacklisted, help!

    I have removed the IP from blacklist.
  14. Anna

    This site can’t be reached - https://x15.x10hosting.com:2222/CMD_LOGIN

    Is this still a problem? Typically it is indicative of IP being blocked by the firewall, however the IP you posted this from is not currently blocked which means it may have been a temporary block that has already cleared.
  15. Anna

    Another "Error code ECC2B873C35ECAB64. Please go to the support forum for assistance."

    That error code indicates you are in a country no longer eligible for a free hosting account, however since you are a longtime existing user I have set an exception to your account and you should now be able to login properly.
  16. Anna

    Can't view images on my website, only seeing placeholders.

    Can you give an example of a page that does this? I see you have two domains on your account, one appears to have been put into suspension, the other does not seem to have any images added by looking in the source code (I can only access the startpage as there's also no links to any other parts...
  17. Anna

    Error code E1FCBFF9AFEC42615.

    As @michaelw1 says, your country is no longer eligible for free hosting, however since you created the account before the block was implemented I have set an exception for your account, so you should now be able to login again.
  18. Anna

    Request Storage Increase

    I have increased your available diskspace.
  19. Anna

    Resolved Can I please get additional disk space?

    First off: since this was marked resolved you might have been better of with starting a new thread as it is also a different issue currently. We kind of also moved, or rather the backend has been changed, however it appears that there is a problem with your panel account, I'll sort that out in...
  20. Anna

    Request for more storage space for my personal website

    I have given you an increase in diskspace.
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