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  1. Anna

    Unsuspension Requests

    You are suspended for inactivity, you should be able to unsuspend yourself once you have logged in.
  2. Anna

    Ip blacklisted.

    I have removed the IP from blacklist.
  3. Anna

    IMAP FOLDERS GONE

    I can see a large IMAP folder on your account. In roundcube, click the three vertical dots next to the email address in the upper left, chose manage folders, you have many that are hidden. If in your mail client, make sure you subscribe to the folders properly, otherwise they will not sync with...
  4. Anna

    requesting unsuspension

    Stop spamming the forums! This is dealt with, read the responses instead of posting new.
  5. Anna

    requesting unsuspension

    Yours is already dealt with. Don't spam other peoples threads, moved the latest post to this thread (which was split from the other thread you tried to piggyback on, ALWAYS start your own thread unless an admin has started A thread for a specific purpose (usually due to there being one specific...
  6. Anna

    requesting unsuspension

    I have unsuspended your account.
  7. Anna

    Important Errors when trying to login / reply for inactive email

    That means the country you are in is currently not eligible for free hosting. As an existing user of a few years I have of course set an exception for you and you should now be able to login to your account.
  8. Anna

    Ip is Blacklisted

    I have removed your IP from the blacklisting.
  9. Anna

    Please delete domain

    The domain has been set for deletion and should be removed within a few minutes.
  10. Anna

    New SitePad - Cannot Access...

    Where are you prompted to login? I'm not really familiar with SitePad itself, but I have done a quick test of using it and it does appear to login me in automatically when I go there from within Softaculous in DirectAdmin.
  11. Anna

    Delete domains

    The forum account you post from does not have any associated hosting/service. Requests of this nature needs to come from the account that is associated with your service, as this would be our only way to confirm you as the owner of the account/service. You can see what that forum account is...
  12. Anna

    Hosting Account deletion

    Since you want to create a new, I will only terminate the service, your account (ie the login to https://x10hosting.com/login) will remain the same. The service should be terminated in a few minutes, after that you can create a new once you have logged in.
  13. Anna

    Magento Error

    That is indeed a limitation of free hosting. Our premium hosting offers a significantly higher Inode limit (and if needed there are plans that can expand on that as well), premium hosting is an affordable option.
  14. Anna

    Unsuspension Requests

    Try clearing your browser cache. Due to how redirection to the suspended page is done it can sometimes stick in cache for a little bit before clearing (should clear on its own if you just have a bit patience though).
  15. Anna

    Delete domains

    The domain has been set for removal and should be removed within a few minutes.
  16. Anna

    Important Errors when trying to login / reply for inactive email

    The country you are in are not currently eligible for free hosting, however since you are a long time user I have added an exception to your account so you should now be able o login.
  17. Anna

    In Progress requesting unsuspension

    ToS violations are permanent suspensions, meaning the account will remain suspended until terminated.
  18. Anna

    Where can I manage my DNS information?

    Your account, due to its age, appears to have been put on a non existing plan in the migrations, I have now corrected that so you should now havd DNS Management under Account Management as well.
  19. Anna

    Domain pointer message "domain exists on the server 198.91.80.155"

    This would most likely be a result of the domain not being properly removed from one, or both, name servers when you hosted it prior. I'll need to know the domain however to remove it from the name servers.
  20. Anna

    Magento Error

    Not all scripts will work properly with free hosting due to its limitations. Unfortunately we can not test them all beforehand. Due to the requirements of Magento it has now been removed from Softaculous app installer as well. Does the older version require an older version of PHP? If so you...
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