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  1. Anna

    No Verification code

    I see no email being sent in our logs to the email we do have on file for your free hosting account, which is a gmail address starting kn*****se (note that ***** does not represent the actual number of chars). Are you inputting the correct email address into the password reset field at...
  2. Anna

    Increase Disk Space

    I have increased the diskspace, however you are also close to the Inode limit, which is not something we will increase on free hosting. Our premium hosting does have significantly higher Inode limits however and does not cost a lot either.
  3. Anna

    Upgrade Disk Space

    I have increased the available disk space for your account.
  4. Anna

    Postgre SQL

    Hi, This is not likely to be added to our free hosting servers at this time, I'll take it up with the techs though.
  5. Anna

    Eliminar cuenta

    Support is in English.
  6. Anna

    Requires Staff Unable to create new directories

    Flagging this. We've had a few users with similar problems, basically quota is not working correctly on your account for some reason.
  7. Anna

    500 Internal Server Error when invoking PHP scripts.

    This is often due to a mismatch in what php version the script is written for and what php version your account is set to use. Assuming the php files you want to display is those in the folder "custom" it would however more then likely be due to wrong permissions set, in general folders should...
  8. Anna

    requesting unsuspension

    The suspension is manually set by an admin due to illegal scripts on the account, so the suspension will not be lifted.
  9. Anna

    requesting unsuspension

    I have unsuspended your account.
  10. Anna

    requesting unsuspension

    I have unsuspended your account.
  11. Anna

    requesting unsuspension

    I have unsuspended your account. It can take few minutes for the redirection to the suspended page clears fully, and it also have a tendency to stay in the browser cache if you recently visited the site and got that notice. We had a glitch in the system so accounts that were...
  12. Anna

    403 Forbidden error and Can't log in to https://x12.x10hosting.com:2222/

    Your account is currently suspended for inactivity. There is a requirement to login at least once every 30 days to the account at https://x10hosting.com/login Going to DirectAdmin directly, which it sounds as you have been doing does NOT count to mark the account active. The good news is that...
  13. Anna

    requesting unsuspension of truthjustice.x10host.com (political censorship suspension)

    I have unsuspended your account. The account was suspended and flagged for admin review due to a glitch in the system where it was better to be safe then sorry and manually verify the accounts affected.
  14. Anna

    Remove domain from control panel

    The domain has been set for deletion and should be gone within a few minutes
  15. Anna

    Account deletion request

    The service has been added to termination and will removed in a few minutes. The panel account has been closed and will be removed fully in due time.
  16. Anna

    My Website is Still Down!

    I have re-created the public_html folder for you.
  17. Anna

    Unable to login, password reset failing

    I like everyone else that do support on free hosting do it on a volunteer basis, outside of a regular job to pay my bills. Some days that means I have more time, some days less time, and with the upcoming holidays there are, for many people at least, going to be less availability due to other...
  18. Anna

    requesting unsuspension

    It is the media management cms you use (or at least I suspect that is the script you use for that purpose). The script in question is actually a image host script with the potential to allow others to host images on your account (like imgur does for instance). That functionality would make...
  19. Anna

    requesting unsuspension

    The accounts are linked in the backend so by knowing your forum account I can find out what your hosting account is (the forum account was created at the same time as you signed up for the hosting account), and this is the official support forum for our free hosting. I have unsuspended your...
  20. Anna

    Request to delete all domains

    Ok, setting your service to terminate, it should be gone in a few minutes. Note that the login to https://x10hosting.com/panel will remain as you state an intention to create a new service.
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